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BigRentz
- Equipment Rental
- Irvine, CA
About this business
Location details
3333 Michelson Dr UNIT 420, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ASOLUTLY THE WORST RENTAL EVER!!!! DO NOT USE THIS COMPANY! They sent me a 30’ electric boom lift with a battery that lasted less than 30 minutes. The unit was smoking from the engine compartment and making popping and knocking noises. It did not feel safe to operate, so I refused to use it. Despite delivering unsafe equipment, they would not credit any of the rental fees. If you want reliable equipment and professional service, go somewhere else.
Only reason I’m giving a one is because I cannot give zero! My husband and I flew from CA to TX because we had to get a hangar door off a semi truck! We reserved two 5k pound forklifts to be delivered before 0700 October 30! We said “THEY HAVE TO BE HERE BY 0700, the truck driver has three more deliveries after ours!” They assured us they would be there the night before or by 0700. Oct 29th 1700 go by site to se if fork lifts are there and no fork lifts. We called they assured us they would be there at 0700. Well 070... read more
I rented a 26 foot scissor lift which arrived about 6 hours early, so, I began using it immediately. Three hours later, the steering and the outriggers malfunctioned. It was rendered useless. I called Big Rentz and a service tech came within an hour. He couldn't repair it without replacement parts so, he returned the following morning. About an hour later it was functioning as designed. Because of the breakdown, they left it at my house all weekend. Monday morning I received a call and the driver was here to pick it up. Two ... read more
We rented a lift for a project in NY - unfortunately the lift wasn’t functioning properly upon delivery, but the Bigrentz team helped find a solution. Mark T, the general operations manager we were in touch with, was understanding, helpful, and prompt in working with us to right the situation, and made sure we’d be in good shape for the next rental we had lined up!
Horrendous customer service. Paid over 1k for a scissor lift rental for 1 day. First they send the wrong scissor lift. They said they will have a new one on site in 2 days. Wasn't delivered despite being told it was. Again they tell me a new one will be delivered. I told them multiple times to inform me when its delivered. Contact them at 6am day of asking if delivery was made. No one contacts me for 6 hours. Now they are fighting me because I want a refund. Every person I spoke to was from another country as well. Id give... read more
Frequently asked questions about BigRentz
How is BigRentz rated?
BigRentz has a 3 star rating with 357 reviews.
When is BigRentz open?
BigRentz is closed now. It will open at 5:00 a.m.