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Bluepeak
- Internet Service Providers
- Cheyenne, WY
About this business
Welcome to the Bluepeak Store! Our staff is eager to assist you with signing up for new internet and TV services, setting up your installation time, handling account inquiries, processing equipment returns/exchanges, and accepting payments. At the Bluepeak Store, we understand the importance of staying connected. That's why we offer free, secure, high-speed Wi-Fi. Plus, we have dedicated spaces on our retail floor if you're looking for a quiet place to work. We invite you to visit our space and learn more about what Bluepe... read more
Location details
1825 Carey Ave, Cheyenne, WY, 82001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 1:00 p.m. 2:00 p.m. to 5:30 p.m. | |
| Tue | 08:30 a.m. to 1:00 p.m. 2:00 p.m. to 5:30 p.m. | |
| Wed | 08:30 a.m. to 1:00 p.m. 2:00 p.m. to 5:30 p.m. | |
| Thu | 08:30 a.m. to 1:00 p.m. 2:00 p.m. to 5:30 p.m. | |
| Fri | 08:30 a.m. to 1:00 p.m. 2:00 p.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The service is great and the installation was seamless and completed by professional and competent techs. However, Bluepeak tightly controls your network and won’t allow for changing how NAT works. This prevents me from hosting video game sessions with my friends. When I reached out to support they told me I would need a business account to be able to manage my own network. So not a problem for most people but unfortunately I will need to find a new ISP.
After having my fiber cut by a contractor, the Blue Peak Customer Service Desk apologized but stated it could take 3-5 business days to get a tech out to repair it. About 20 minutes after the call ended with the customer support desk, I received a call from the dispatcher stating the repair technician would be out the following day to repair my fiber connection. The technician arrived on time and in an extremely fast and efficient manner replaced my fiber. One week later the trenching team arrived and trenched the fiber. ... read more
Blue peak has generally been great. However there were some surprise fees that I was never informed of and because I didn't know my balance got crazy expensive. I wound up talking to four different employees on the phone and when discussing my bill, only one of them mentioned the unknown extra fees. My experience has always been great with them but after my last phone call with them I'm disappointed in their customer service. They are supposed to be better than spectrum, not just as bad. Service wise the internet is great, I... read more
Installation was easy and the Tech was very knowledgeable, courteous and tidy. When it came to burying the cable into the ground the team was just as polite and professional as the original tech. It's nice to also receive timely notices of work in the area and possible outages that more than what I received while a Spectrum customer. Thanks Bluepeak.
Was promised seamless transition. Over a month into the transfer still have not resolved issues from initial set up. Service Rep was a nightmare to deal with was unaware of what different packages provide what services. Failed to do any initial implementation in the practice before switch over despite our office hounding them about set up. Service techs showed up for install and sat outside till we went to lunch than left stating we were not at office. Service techs leave cords laying all around and after one windy day... read more
Frequently asked questions about Bluepeak
How is Bluepeak rated?
Bluepeak has a 4.8 star rating with 91 reviews.
When is Bluepeak open?
Bluepeak is closed now. It will open tomorrow at 8:30 a.m.