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Bluepeak
- Internet Service Providers
- Cheyenne, WY
About this business
Location details
1825 Carey Ave, Cheyenne, WY, 82001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 1:00 p.m. 2:00 p.m. to 5:30 p.m. | |
| Tue | 08:30 a.m. to 1:00 p.m. 2:00 p.m. to 5:30 p.m. | |
| Wed | 08:30 a.m. to 1:00 p.m. 2:00 p.m. to 5:30 p.m. | |
| Thu | 08:30 a.m. to 1:00 p.m. 2:00 p.m. to 5:30 p.m. | |
| Fri | 08:30 a.m. to 1:00 p.m. 2:00 p.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been an outage since 9 PM last night, and they have not worked on it whatsoever. No updates No messages since 9pm last night. called in to try to get a credit because I cannot work and bluepeak has been made aware before the service was installed. Called to get updatess and to get a credit was offered $80, and then $50 was added to my account. Asked why the $80 was not added the manger hung up on me. Every time I call in, they say that there's a balance that is due when it's set up on auto pay. Was told the bill printed on t... read more
I would give 0 stars if I could. When I switched to Bluepeak I took time off work for the installation, however no one showed for our scheduled appointment. Then when I called to reschedule, I was told that I would not be able to participate in the 5 year price lock promo that was avaible at the time of my first appointment. After speaking to management they agreed to honor my original quote. I was told that my bill would be $45 a month for 5 years. However, today I received an email stating that my bill would increase $... read more
We've had Bluepeak for 2 years now and its been wonderful. We have a large family, 4 kids on computers or gaming, us watching tv, no lag or glitches! Not only our actual service but anytime I have a question, I can call or chat with someone. Recently I needed to make a change to my account and I just dropped by my local office in Cheyenne without an appointment and they quickly updated my information. This sounds simple, right? So many companies today have AI or have you update info through a link, I like keeping people emp... read more
First install was scheduled for Oct 4th, 2 weeks wait. Ok they are busy. I received 4 text messages confirming appointment time and date. The technician comes on the 4th and said he can't do anything because "no box on building". He calls a manager and said if I reschedule for Oct 7th "no matter what" install would happen. A new technician shows up today with same excuse, no box on building. I now refuse to to any business with bluepeak. Customer service is garbage.
The service (home WiFi) is very reliable. The billing system causes a bit of confusion though. And when I transferred service from one apartment to the other IN THE SAME BUILDING, literally across the hall, they charged me an extra $31. Also, when I called to transfer service, I specifically asked the representative who answered whether my account with my paperless option and automatic payment setup would automatically be transferred as well and she assured me it would. It wasn't. I got a new account number which I didn't ... read more
Frequently asked questions about Bluepeak
How is Bluepeak rated?
Bluepeak has a 3.7 star rating with 184 reviews.
When is Bluepeak open?
Bluepeak is closed now. It will open at 8:30 a.m.