Bonfe's Plumbing Heating & Air

Amber R 

on Google

4 months ago

Last year when we were having issues with our furnace, we reached out to Bonneville and they were able to get a check into service our furnace that day, and make an adjustment to it. We ended up becoming a member with them since we were told it includes a free furnace and air-conditioning tuneup a year. So on summer finally came along we decided to schedule our free air conditioner tuneup, they were booked about two months out and I was kind of surprised, but I didn’t realize how quickly spots were filled up so we were able ... read more

Becky Elliott 

on Google

a week ago

The woman that answered totally messed up what I was asking for, which was a radiator removed from a cupboard. I mistakenly said out was a plate warmer (old house, they put flat radiators in a cupboard to keep things from freezing). She came back and said they did do radiators, but not plate warming APPLIANCES! I tried to tell her it was a radiator and asked to talked to her manager and she refused and kept insisting it was an appliance. She absolutely would not go and let me talk to him or go back and tell him that it wasn... read more

Lisa Taft 

on Google

5 months ago

They strung me along for 2 days during heat wave with no ac, no show on my appointments 2 days in a row with no communication. Their business model seems to be: overbook, then don’t show up with customers they don’t value. While this would be annoying for regular service calls it’s downright unethical during a heat wave to waste my time waiting for them when I could be booking someone else. I called 4 different times over 2 days to seek assurance someone would show up and they were dishonest with me every time. Nobody called... read more

Tracey Rekstad 

on Google

5 months ago

If I could give them no stars, I would. I had a thermostat go out during a heat wave and was told they would be there the next morning. It was an urgent call as we were planning to leave town that morning. After being completely ghosted for a day, I ended up having to get help elsewhere. The only text message I received a response to was the one requesting to cancel my appointment. Don't waste your time with Bonfe. I'll never use any of their services. 

Richard B 

on Google

10 months ago

So where do I begin.... We called last Wednesday to schedule a Friday appointment as I have to leave work and called to confirm the Friday appointment after getting a text message. After three phone calls Bonfe said they finally asked to reschedule as they couldn't come. So here on Monday got the same text message about when they will arrive . I left from work for the afternoon appointment and waited in my car for they to arrive. So after waiting for 3 hours and after 5 phone call back Bonfe still didn't show up. On the... read more