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Covey Financial
- San Antonio, TX
About this business
Covey Financial is the premier mortgage servicing company for high-touch loans. We’re hired as a loan servicer primarily because we have simple pricing and consistently deliver high quality customer service. We offer a range of services including loan administration, escrow management, default management, and loss mitigation. We are also well-versed in compliance requirements and can ensure that your organization is in full compliance with all relevant regulatory bodies. In addition to our technical expertise, we pride... read more
Location details
8626 Tesoro Drive suite 701, San Antonio, TX, 78217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience was great. Nicole gave me understanding and clarity about my issue I had with my account. She took her time in explaining all my questions. Although her phone kept disconnecting our call, she called directly back and was sincerely apologetic and continued to assist me without missing a beat! We need more reps like Nicole.
Although I'm not to thrilled with Covey Financial, I was elated to speak with Nicole. She was kind, informative and professional. I received an escrow analysis in January 2025. I was expecting a surplus. I called Covey and as usual no one answered. A representative called back and said, they sent the escrow analysis in error and I will not receive my surplus. I told the rep, that makes no sense. I have a clear understanding how escrow works. I never received an apology or a statement from Covey about the mishap. I'm a... read more
The people at Covey are very professional And will get back to you promptly and do all they can to help. AJ is awesome.... he's professional and will do what he can to ease any concerns you may have. I thank all of you for your help and wish you all well going forward. Thanks again for caring....it's rare to have a personable company these days... thanks again
The lady that helped me her name was Miss Naomi. I called because I need information on the insurance that I had on my house and I was sent paperwork of the escrow account. The way it was written on a paper. It was very complicated. She broke it down and I understood now I should be up to par and up-to-date on my payments. She was just really helpful., Calm and understandable I appreciate that a lot She wasn’t rushing either. She took her time and made sure I understood I gave her six stars.
Naomi assisted me yesterday on my mother's escrow account ! She was very thorough,patient,professional, helpful and kind ! She made sure I understood everything I needed to know about both accounts ! I hope she gets a raise in pay and recognition for her great customer service! We sincerely thank you for all you did for us ! May God continue to bless you!!!!!
Frequently asked questions about Covey Financial
How is Covey Financial rated?
Covey Financial has a 4.9 star rating with 137 reviews.
When is Covey Financial open?
Covey Financial is closed now. It will open tomorrow at 9:00 a.m.