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Crossroads Utility Services
- Utilities
- Round Rock, TX
About this business
Crossroads Utility Services is locally owned and offers a full-range of water and wastewater services to Utility Districts in the Central Texas area. It is the leading municipal utility district operations company in the Central Texas-area serving over 52,000 customers in over 52 municipal utility districts.
Location details
2601 Forest Creek Dr, Round Rock, TX, 78665, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give 1 star I would. This is the WORST water company I have ever had. They steal money. I make multiple payments a month they claim they don't recieve. And currently their website charged me 7x while paying my bill. That is almost 800 I have to wait over a week for them to refund during the first of the month. They are not offering a credit or anything for the inconvenience. If my house could get another water company I would. Their customer service are all idiots who won't let me speak to anyone higher than them.... read more
I have been out of town for the past 3 months. My water bill been shooting up since July. It went from 3000g in June to 15000 in July till this month bill. I made it home this week. I was curious so, I looked at my water meter. To see how accurate these bills were. My water meter isn’t even on. So, am led to believe that they just been charging me an insane amount since. I don’t believe water bill should be the same amount now than my summer bills. My irrigation system hasn’t been on since late September.
I really wish this company did not exist or service the area where I live. I would never choose them as an option. Worst utility company ever. I couldn’t pay my bill because their faulty payment system on their site. So they shut off my water at charged me $190 for a $50 delinquent bill. That’s straight up robbery!!! They then wouldn’t turn my water back on because they want to charge $500 for an after hours fee. What kinda place robs from people who have no choice but to use them. Dont give me some B S response on this re... read more
I’m writing this review to highlight a terrible customer service experience I had with Crossroads Utilities. When I called to clarify why my bill had been exactly the same for the past three months, I was met with an unprofessional, passive-aggressive, and rude representative. She had no explanation for why my bill lacked metering details or why the total charges didn’t add up properly. Instead, I was vaguely told that “maybe I was getting flat charges” and condescendingly advised to “check my mail” to figure it out myself. ... read more
Edited to add: While the overcharge bills should have never happened, the customer service to resolve the most recent issue has been great. Between calling and speaking with someone initially about the issue, and having the field manager call to explain what had happened(an old meter that they can't read correctly), they have handled the situation in a very positive manner. It is still frustrating to have to go through, but at least there are some nice people working there that aren't out to get you! (I would still read y... read more
Frequently asked questions about Crossroads Utility Services
How is Crossroads Utility Services rated?
Crossroads Utility Services has a 4.8 star rating with 69 reviews.
When is Crossroads Utility Services open?
Crossroads Utility Services is open now. It will close at 5:00 p.m.