Hilton Palacio del Rio

Tim Payne 

on Google

3 months ago

If you are looking for the perfect base to explore San Antonio, the Hilton Palacio del RioClick to open side panel for more information is absolutely it. From the moment we arrived until the second we checked out, the hospitality was on another level. The Highlights: Exceptional Staff: The team here is truly amazing. Every staff member we encountered went above and beyond to make us feel welcome and accommodated. Their genuine friendliness and professionalism made a huge impact on our stay. Prime River Walk Location: You c... read more

Sunnymom Jones 

on Google

5 months ago

Visited during the holidays and stayed here with family. The location is fabulous and with the app I was able to secure parking for a nominal fee. Otherwise it's around $50, which is standard for hotels on the Riverwalk. We stayed on the highest floor and noise was not an issue at all. The Riverwalk view is gorgeous! It is nice they provide disposable earplugs, but they weren't needed. Unfortunately upon entry there was a strange smell and we had to move to a different room, this did not seem to be a big issue and we were ta... read more

Alexandra Swanson 

on Google

3 months ago

I did not have the pleasure of personally staying on property, but my parents did for their retirement celebration, and I wanted to surprise them with wine in their room upon arrival. The room service staff was incredible, specifically one of the managers Janete! She was so helpful in including a note for them, as well as efficient and communicative to let me know her team took care of it! She also had a wealth of recommendations for their stay! 

linus linus 

on Google

4 months ago

One night visit. Nice hotel. Very nice. I love balconies. Right on the river walk. Didn't try any amenities. Everything was clean. But the pillows...and sheets. Most American hotels have this problem. It smells like bad hair bo. I usually lay a towel over the pillows because it makes my hair stink. No one else notices it, so it might be me, but hotels in Europe don't smell like that. It might not be about the sheets , but the pillows themselves needing washing. Still, everything else was great. Very nice staff. 

Patrick Nelson 

on Google

4 months ago

I stayed at the Hilton Palacio del Rio for a business trip. The location is excellent if you don’t want to drive, but the surrounding construction is brutal—I ended up Ubering everywhere. The service was solid and very much in line with traditional Hilton standards. Unfortunately, the room itself was a major letdown. It had a strong odor, similar to dead fish. I reported it to the front desk, but because it was a very busy week, they said there was nothing they could do. I dealt with it, but for the price, that shouldn’t be... read more