Hilton Palacio del Rio

Tim Payne 

on Google

a month ago

If you are looking for the perfect base to explore San Antonio, the Hilton Palacio del RioClick to open side panel for more information is absolutely it. From the moment we arrived until the second we checked out, the hospitality was on another level. The Highlights: Exceptional Staff: The team here is truly amazing. Every staff member we encountered went above and beyond to make us feel welcome and accommodated. Their genuine friendliness and professionalism made a huge impact on our stay. Prime River Walk Location: You c... read more

Sunnymom Jones 

on Google

3 months ago

Visited during the holidays and stayed here with family. The location is fabulous and with the app I was able to secure parking for a nominal fee. Otherwise it's around $50, which is standard for hotels on the Riverwalk. We stayed on the highest floor and noise was not an issue at all. The Riverwalk view is gorgeous! It is nice they provide disposable earplugs, but they weren't needed. Unfortunately upon entry there was a strange smell and we had to move to a different room, this did not seem to be a big issue and we were ta... read more

Alexandra Swanson 

on Google

a month ago

I did not have the pleasure of personally staying on property, but my parents did for their retirement celebration, and I wanted to surprise them with wine in their room upon arrival. The room service staff was incredible, specifically one of the managers Janete! She was so helpful in including a note for them, as well as efficient and communicative to let me know her team took care of it! She also had a wealth of recommendations for their stay! 

11Six 

on Google

2 months ago

Nice hotel, the lobby is nice but rooms were only okay. Hilton Anatole in Dallas TX is the comparison. Service here is superb, better in comparison. Outside activities and being near the river walk is awesome, but for the price I expected more, construction is loud on the street during the day, Wallet was 59.00 a day and make sure you text 40min in advance for your vehicle. Someone we know had their car stolen from vallet but presuming they are parking it in a standard parking garage. Either way, enjoyed the stay simply beca... read more

linus linus 

on Google

2 months ago

One night visit. Nice hotel. Very nice. I love balconies. Right on the river walk. Didn't try any amenities. Everything was clean. But the pillows...and sheets. Most American hotels have this problem. It smells like bad hair bo. I usually lay a towel over the pillows because it makes my hair stink. No one else notices it, so it might be me, but hotels in Europe don't smell like that. It might not be about the sheets , but the pillows themselves needing washing. Still, everything else was great. Very nice staff.