Kingston Brass Inc.

Sharon Hunger 

on Google

6 months ago

I would like to commend Li Anne Riley in customer service. She provided excellent help and was very patient with me as I was having some problems entering in a couple of the item numbers. She went out of her way to explain the differences in the products. She helped pull together the lavatory faucets, matched the Roman spa tub faucets and hand held shower. She also gave me suggestions on how to save some money. I am so pleased with the customer service that I received. Thank you 

Duggys Duggys 

on Google

2 years ago

Great products with large selection. Customer Service was very helpful with a return of an item that unfortunately would not fit my antique sink. Looking forward to receiving the replacement I chose. My antique tub was reglazed and the Kingston Brass fixture looks and functions great (see pic). Turns the tub into a shower with style. 

Jeremy Marr 

on Google

7 months ago

I wish I could give zero stars. I bought two replacement shower handles and they didn’t fit. I requested a return and was told I had to pay a 25% restocking fee. I agreed and was told by Catherine that I would have a return label on my email by end of day. That was 6 days ago. I have emailed twice since then and no response. 

sara feldman 

on Google

2 years ago

I’m a designer. Buy lots of different products . Bought 2 pieces of Kingston Brass , brass finish plumbing parts, from a very reputable supplier. Finished did not match. Reached out to Kingston brass to see if there was another part that would have a better finish match. They were dismissive and said one wasn’t their product. I sent them images of their packaging, inserts, skew numbers and finish mismatch. I’ve never had such a response. Will NEVER use their products again. 

anthony ogrisseg 

on Google

a month ago

I paid 500.00 dollars for kingston heritage kitchen faucet set KS127ALBS the o-ring seal whent bad on the swivel Spout leaking i called to order new seals the customer service told me the seals are not available and that I will need to replace the hole Spout at almost 200.00 dollars i bought this in 2019 so in 6 years I can't get the parts to repair this leak so I had to buy a o-ring seal kit with a assortment of square cut o-ring to repair a 500.00 dollar kitchen faucet because the company wants me to spend 200.00... read more