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Venus Concept Inc.
- Toronto, ON
About this business
Venus: A Global Leader In The Medical Aesthetics Industry We use cutting-edge technology to develop safe, non-invasive devices that address today's most in-demand aesthetic needs. As a leading medical aesthetic device company, we are currently present in over 60 countries and 11 direct markets with more than 10 million Venus treatments performed worldwide annually. Staying connected to our customers enables us to be focused on their needs and expectations and always provide them with the highest level of care – this is... read more
Location details
235 Yorkland Boulevard Suite 900, Toronto, ON, M2J 4Y8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DONT DO BUSINESS WITH THESE CROOKS!! If I can rate lower I would. If you’re new to the laser business, I suggest you don’t make the same mistake I did. I would have been better off buying an off brand. Everyone is super nice in the beginning which made it seem legit, but once you’re in your stuck and the service is terrible and they tried to charge my 3650 just for a service call and to fill liquid in my machine. I purchased an Epilieve and once I paid off the machine I thought I was in the clear, I’ve had issues with my... read more
Worst company machines break down every month warranty is over 10k a year they send Me a technician to fix something and he end up breaking my screen and they did not take responsibility for it just so pay open 6k to fix sandra magnone one of The worst she claimed she has photos of my device that it was broken before the technician comes and when I requested to see the photos she refused do not buy nothing from this company scammers and liars stay away !!
Worst company ever! I have received horrible customer service and support from Venus! I have been out of work many times due to their devices that break down so fast. I purchased warranty and was promised a loner machine if my device breaks down and i havent gotten that. Every part costs thousands of dollars. They take weeks to investigate. They dont call back even after leaving several messages. They charge over $2000 to have a technician inspect the device. The labour costs $3000. They treat everyone differently. I had my ... read more
I've experienced horrible customer service and support from Venus. I have had my Velocity unplugged for a couple weeks while my business moved locations. Turned it on at the new location to use and this error comes up on the screen. I contacted technical support to have the situation rectified. Technical support told me that a technician would have to come out to look at it and would cost me $2000! That is just for the service tech to come look at it. To me this seems like a software update or just resetting the interna... read more
This company has screwed me over! Be careful, do your research, explore other competitors and if you want more about my personal experience with them please reach out to me on FB. After I couldn’t afford my device (my fault - not theirs), my business was drowning bc of this machine, and in an effort to save my business I had to make the tough decision to let go of the legacy I’ve already invested 30k in. I made several attempts to reach out for help, no one ever helped with launch event or anything other than a zoom call w... read more
Frequently asked questions about Venus Concept Inc.
How is Venus Concept Inc. rated?
Venus Concept Inc. has a 2.7 star rating with 51 reviews.
When is Venus Concept Inc. open?
Venus Concept Inc. is open now. It will close at 5:00 p.m.