This profile has been claimed by the business owner or representative.
Venus Concept Inc.
- Toronto, ON
About this business
Venus: A Global Leader In The Medical Aesthetics Industry We use cutting-edge technology to develop safe, non-invasive devices that address today's most in-demand aesthetic needs. As a leading medical aesthetic device company, we are currently present in over 60 countries and 11 direct markets with more than 10 million Venus treatments performed worldwide annually. Staying connected to our customers enables us to be focused on their needs and expectations and always provide them with the highest level of care – this is... read more
Location details
235 Yorkland Boulevard Suite 900, Toronto, ON, M2J 4Y8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst company ever! I have received horrible customer service and support from Venus! I have been out of work many times due to their devices that break down so fast. I purchased warranty and was promised a loner machine if my device breaks down and i havent gotten that. Every part costs thousands of dollars. They take weeks to investigate. They dont call back even after leaving several messages. They charge over $2000 to have a technician inspect the device. The labour costs $3000. They treat everyone differently. I had my ... read more
I've experienced horrible customer service and support from Venus. I have had my Velocity unplugged for a couple weeks while my business moved locations. Turned it on at the new location to use and this error comes up on the screen. I contacted technical support to have the situation rectified. Technical support told me that a technician would have to come out to look at it and would cost me $2000! That is just for the service tech to come look at it. To me this seems like a software update or just resetting the interna... read more
This company has screwed me over! Be careful, do your research, explore other competitors and if you want more about my personal experience with them please reach out to me on FB. After I couldn’t afford my device (my fault - not theirs), my business was drowning bc of this machine, and in an effort to save my business I had to make the tough decision to let go of the legacy I’ve already invested 30k in. I made several attempts to reach out for help, no one ever helped with launch event or anything other than a zoom call w... read more
Worst company I’ve ever dealt with in my life. My Venus Epileve machine stopped working suddenly after having it for only 2 years. System error showed cooling malfunction. After reaching out I was informed it is $2000 for a technician to come out and TAKE A LOOK. Not fix, only to LOOK and let us know what the problem is. After reading reviews I see that they do this to everyone, the company is a complete scam. Also huge shoutout to their employees that are extremely rude entitled slow and don’t know how to do their jobs. I a... read more
Quality issues. I bought Venus Versa four months ago and within these month we had experience problems with the IPL hand pieces four times. It has really take an impact on our business, we have clients scheduled and the device simply does not work. I had to drive to their office and pick up one time because they cannot ship it on time and we have scheduled clients. Now this time the SR580 is not working again, called on weekend and I was told the hand piece will arrive on Tuesday, still did not arrive. Called customer servi... read more
Frequently asked questions about Venus Concept Inc.
How is Venus Concept Inc. rated?
Venus Concept Inc. has a 4.9 star rating with 22 reviews.
When is Venus Concept Inc. open?
Venus Concept Inc. is open now. It will close at 5:00 p.m.