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Vexus Fiber
- Internet Service Providers
- Lubbock, TX
About this business
Vexus Fiber is Lubbock’s Leading Internet Provider. We offer high speed home internet and business internet with local friendly support. Get faster fiber internet today with our reliable high speed network. Get up to 5 Gig Speeds to power all your devices. Get the best internet for streaming, gaming, and everyday internet browsing with our symmetrical high speed internet. Extend the power of our network by adding on Total Home WiFi or phone services. Get the best internet in Lubbock with Vexus Fiber!
Location details
4006 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 5:00 p.m. | |
| Tue | 08:30 a.m. to 5:00 p.m. | |
| Wed | 08:30 a.m. to 5:00 p.m. | |
| Thu | 08:30 a.m. to 5:00 p.m. | |
| Fri | 08:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dear Vexus... I'm to the point where I'm going to send your management team an invoice for my consulting services. CLEARLY, there's a disconnect between your customer service team, your technicians, the "design team," and contractors. In this case, your lack of proper communication and/or records is placing a customer in the middle and causing unnecessary frustration and anger. Twice in the last two weeks, Vexus has completely disconnected our internet service in error. We've been told different stories by multiple technic... read more
Trinidad and Danae were very helpful and extremely kind during the installation process and answered all the questions I had. They treated me like family. Most Technicians would just come in your home and do an install and not say much but they stayed and had a conversation while making sure everything was to my liking. I was weary about switching because I’ve had my old company for years but after meeting them I just wish I would have switched sooner.
Could not be more pleased with the service provided by Trinidad. He and his assistant were professional, courteous and knew exactly what they were doing. A top-notch experience and I very much appreciate everything they did. An overall very good experience and everything they installed works perfectly! Thank you so very much!
Showed up on time, let me know when he was on his way. Installer was very polite, quick, and did a great job. Cleaned up after himself and wasn't concerned about my dogs other than ensuring they couldn't get out of the yard while he was working. Very good experience and great service so far. Didn't even need an extender for the back of my house like I did with ATT
Great customer service had a issue with first month bill and late fee issues due to not getting first month free I called and spoke with someone at 5am call got disconnected and she called back took notes and told me a manger would call after 7am as that’s when they get in office got a call before 7am and the manger had already fixed the problem. I pay for 1gig internet and we have above 2gig download speeds. Was upset that my first bill was late with a late fee but they took care of everything way better than the other prov... read more
Frequently asked questions about Vexus Fiber
How is Vexus Fiber rated?
Vexus Fiber has a 4.9 star rating with 1,659 reviews.
When is Vexus Fiber open?
Vexus Fiber is closed now. It will open at 8:30 a.m.