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Zochnet
- Internet Service Providers
- Lincoln, TX
About this business
Location details
5476 U.S. 77, Lincoln, TX, 78948, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Zochnet has been our provider for years and the greatest thing is their service. Real people that are responsive, speak excellent English, don't respond off some script but actually tune in to your needs. We could go to other companies but Zochnet's service keeps us loyal.
Zochnet came out to move my fiber Wi-Fi connection to a different room, and the experience was fantastic from start to finish. The technician arrived right on time, was friendly and professional, and explained everything clearly before getting started. The job was done neatly — no mess, no extra holes, and everything worked perfectly right away. The signal strength is even better now, and they made sure to test everything before leaving. It’s great to see a company that still cares about customer service and doing quality w... read more
Response to system issues is below what we have experienced with other service providers. We get no status updates and promised return calls from support staff never happen. When we have issues we submit tickets and calls and they seem to go into a black hole. Also system reliability is not as good as other providers. It seems our service only drops during off hours (weekends, night, holidays) and no one at Zochnet knows about it until we call during the next normal business hours.
Zochnet the ISP at our farm where we have many connected devices - cameras, lighting systems, irrigation controllers and thermostats. Zochnet has continued to improve their equipment and their speeds from the time we started with a predecessor company, Texas Broadband. A key factor in why I give them 5 stars is their customer service. They are a local company and I always deal with the same customer service and technical people. They are amazingly available and responsive and have been great about reaching out to me about eq... read more
The speed for non gig plans is really good though I wish we could get line of sight gig. The uptime is actually way better than expected. I depend upon Zochnet to keep in touch with work and it is well over my expected up time. When there is an outage they check to be sure you are back up as expected. Finally, customer service is fantastic and friendly.
Frequently asked questions about Zochnet
How is Zochnet rated?
Zochnet has a 3.6 star rating with 296 reviews.
When is Zochnet open?
Zochnet is open now. It will close at 5:00 p.m.