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United Property Associates
- Newport News, VA
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Location details
One Old Oyster Point Road, Suite 140, Newport News, VA, 23602, United States
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This company took over managing the Condo Association I live in. Full lack of communication to owners and the board. We have issues as a small community, but there has been no response to our inquiries. We have serious repairs that we have been waiting on since October 2023. I have had nothing but clerical issues, lacking of transparency, lack of communication, and pushing blame on someone else, i.e. the board usually. If you try to discuss issues with them, they do not try in ANY way to help offer a solution. We had a zoom ... read more
Business response:
United Property Associates has no record of any homeowner or resident under your name. We would like to learn more about your community's issues and resolve any matters that are still existing. Please visit our website and complete the contact us forum atwww.****************************/contactus with a reference to this review so we can further assist you.
I was leased this apartment on The 17th of June. The landlord, Elizabeth ********, told us the house had a few roaches but that it wasn't a big issue. We moved in and on our first night there, my sister(who is autistic by the way and allergic to roaches) and I were up all night fighting these bugs. Then the next day when I tried to clean up the bugs, more came and a lot of waterbugs kept coming. The landlord is trying to keep us in the lease, instead of just letting us break it. She got us to sign documents under false prete... read more
Business response:
United Property Associates advised the future resident that there was visible pest activity in the unit and did a walkthrough with the future resident prior to taking possession. The future resident was offered a different unit with a future date for move in but chose to move forward with move in. A treatment plan was put in place and was successful. The resident has not reported any further pest issues and follow-up visits show no signs of pest activity.
Horrible company! This company took over managing the Condo Association I live in a few years ago. I have had nothing but clerical issues, lacking of transparency, lack of communication, and pushing blame on someone else, i.e. the board usually. They don’t send timely notices to the tenants about reminders for annual items, board meetings, changes in the community. If you try to discuss issues with them, they do not try in ANY way to help offer a solution. I can’t wait until we either move on for this morally corrupt entity ... read more
Business response:
Anytime there is a late payment received, late fees are assessed based on the delinquency of an account. A letter is sent out showing the status of the account and accumulated late fee. An emailed was sent to the manager in April of 2024 with what was believed to be incorrect charges posted to the account after the receipt of a delinquency letter. The manager responded within 24 hours via email describing the reasoning for these charges, which was due to late payments and a running balance on the account since November 2023 ... read more
Not intouch with the community. Very late on certain problems and create more problems than they solve. Historically a (even though they may have improved) a low rated property management company.
Business response:
To remain in touch with the community, management conducts regular inspections of the community, attends monthly board meetings, and updates the bulletin boards. The bulletin boards are a working tool for residents to receive information such as how to receive after hours assistance from management, towing rates for the current year, maintenance issues which are in process with unique circumstances creating a delay, changes in contractors which may impact the community and more. As a result of feedback from homeowner’s forum... read more
Very unprofessional company who is very non transparent. They constantly ask for money but can’t explain what the costs are for. Then while they can’t explain what’s owed they harass people with attorneys. This company illegally shuts peoples water off. Causes friction between neighbors, can’t be trusted and is despicable. And lastly the address the deceased for money after they’ve been told that the person expired. They are truly disliked by so many people and should be shut down.
Business response:
All owners whom have a balance on their accounts are sent monthly letters with the details of what is owned along with the details of the charges. After several letters are sent to the owners, they are given a chance to come before the Board of Directors to discuss any extenuating circumstances. The Board of Directors will make the decision to cut off water or not. Any owner who does not attend this meeting will received a certified letter with the Board's decision, which may include the legal cut off of water. If an owner h... read more
I have lived in a community managed by UPA for over a year now. During this time, multiple residents and I have been fighting for UPA to create a process for homeowner communication. They have not and will not accommodate homeowners by either creating or assisting with disseminating a homeowner-created newsletter. They have attempted to use homeowner-created ******** pages as official means of communication even after being informed that is not what they are for. They have selectively enforced by-laws after amending the by-l... read more
Business response:
This association is under Declarant (developer) control at this time. Any decisions for the association must be approved by them and all concerns that the owners have brought forward have been presented to them for consideration. The owners have created a ********page. This qualifies as a free way to communicate with each other. There is nothing in the law that stipulates that anything that is posted must be replied to. In regard to the newsletter that was created by one of the owners, it was denied being mailed out as the o... read more
I live in the Harbour View Suffolk community in Suffolk, Virginia. I have lived in the community a year now. I initially received a packet of information from United Property Associates. I foolishly thought they would offer support to community residents as it implies on the website. In reality I have learned they do not answer the phone or return messages. The phone message directed me to a single email address that is undeliverable. So basically there is no way to ask for simple information. I have no clue what this compan... read more
Business response:
Mr. ******* reached out to the Board of Directors through the Harbour View website and expressed that he was not receiving a response from the manager by both email and phone. He stated his emails addressed to the manager were being returned as undeliverable and questions if the address listed on the site was accurate. The manager was forwarded his email to the Board and Advisory Committee from both groups and provided a prompt response to include a separate email for personal information. The association office had not rece... read more
I live in Merrifield estates apartments. They have a cockroach infestation and old plumbing. My toilet and tub are not in working condition and I only have one bathroom I reported this 3/13 and I was told that the plumbers weren't coming until 3/27. I work from home, I have to drive from portsmouth to Virginia beach to my parents house to shower and use the restroom. I feel disgusted and uncomfortable in my own apartment. There's feces and bath water coming from the back of the apartments ( I have pictures and videos). I wan... read more
Business response:
UPA has investigated the mentioned complaints and found the following: • The issues with the bathroom plumbing have been resolved within 24 hours of being reported. • The kitchen line to be replaced on March 27th has no effect on the bathroom line and the kitchen plumbing is functional. • Hotel accommodations have been secured for the resident while the kitchen drain line is being replaced, resident has received their itinerary for check-in. • The resident had been attempting to handle their own pest control and not calling ... read more
This company is horrible. Unfortunately, we belong to an *** who pays them and they do a horrible job of verifying claims so we have repeatedly sent us claims about other people's houses and threatened to fine us for things that don't even apply to us. Additionally, when we tried to call them on our most recent issue we called six times with no response and the best we got was that the phone system was not set up properly. If they choose to let employees work from home then those employees need to be squared away. Furthermor... read more
Business response:
UPA has been unable to verify that Katie ****** lives in an Association managed by UPA. Numerous attempts to reach her have been made.
Frequently asked questions about United Property Associates
How is United Property Associates rated?
United Property Associates has a 2.2 star rating with 59 reviews.
When is United Property Associates open?
United Property Associates might be open. It requires an appointment.