United Property Associates - Newport News, VA

A. M. 

on BBB

a year ago

I'm a current resident for 7 years at Delmont Village Apartments. I never had any problems with maintenance or property manager Mrs. Samantha. She is always available for me when I have a question about anything. She is a no nonsense manager and is adamant about residents paying their rent on time. I my opinion if you want to reside at a community where management cares, Delmont Village is the place for you. When it comes to the children of Delmont Village, Mrs. Samantha treat them with love and care. I have two grandkids an... read more

John H 

on BBB

a year ago

It is hard to find a good management company for condos, but I did. It is United Property Associates (UPA). My condo association has gone through a few. As a member of the Board, I did a lot of research and suggested UPA. The Board met with reps and selected UPA. UPA had a tough job taking us on. There was a lot of records missing and the Board had a difficult job acclimating to the professionalism and standards of UPA. UPA managers worked professionally and methodically to address many issues that previous management compan... read more

Katie D 

on BBB

a year ago

I can only imagine being in the field of association management this company receives more complaints than they do compliments because they are in the unfortunate position to deliver undesirable news to owners on behalf of the Board. They are contracted to execute the decisions of the Board, not make them, which places them in a position of unfair bias from owners. I would like to take this opportunity to show appreciation to their staff who operate in a professional manner per the law and governing documents of their associ... read more

Angela M 

on BBB

3 months ago

Worst company to ever rent from. When paying your rent, you have to wait til the 1st of every month before they upload the total amount, then expect you to pay it right directly on the first with no grace period, as of 12:01 midnight, its considered late. By the 5th of the month, you're already getting court papers to go to court. Some people still get paid by check and work late hours, so you cant get to the bank til the next day. They need to consider at least a 5 day grace period. They never come out and fix anything when... read more

Wes W 

on BBB

5 months ago

The level of service provided has been consistently subpar, and the ongoing issues within our community have been left unresolved despite repeated concerns raised by residents. One of the most pressing issues is the unreliable trash collection schedule. Residents are left uncertain as to whether the trash will be picked up, and when it is, any bags or large boxes that do not fit inside the designated bins are simply left on the street. This has been an ongoing problem for nearly a year, creating not only an eyesore but also ... read more

Kathy A 

on BBB

8 months ago

This business is awful! U can never get customer service to return your calls. They r always ready to pick any little thing on certain people or always ready to blame anything that is wrong with your yard on the builders. And if you're a senior citizen and don't know how to do technology your out of luck with them. Once they went on having there monthly meetings online they never will go back to in person meetings. So to bad if you don't know how to do technology!!! 

Stefanie V 

on BBB

10 months ago

UPA Suffolk handles the Condo Association for the Master's Condo where I live. Since moving in we have had issues with payments being posted incorrectly, overcharging water bills and unprofessional emails and letters. We have provided proof of all our concerns in person and in writing. They assess late fees for payment delivered directly to them and they post incorrectly for the 4th time. Yet nothing gets resolved. The outside of our property is unkept, which is UPA’s responsibility. They raise our fees only to have the prob... read more

Terri H 

on BBB

a year ago

This company took over managing the Condo Association I live in. Full lack of communication to owners and the board. We have issues as a small community, but there has been no response to our inquiries. We have serious repairs that we have been waiting on since October 2023. I have had nothing but clerical issues, lacking of transparency, lack of communication, and pushing blame on someone else, i.e. the board usually. If you try to discuss issues with them, they do not try in ANY way to help offer a solution. We had a zoom ... read more

Arielle S 

on BBB

a year ago

I was leased this apartment on The 17th of June. The landlord, Elizabeth ********, told us the house had a few roaches but that it wasn't a big issue. We moved in and on our first night there, my sister(who is autistic by the way and allergic to roaches) and I were up all night fighting these bugs. Then the next day when I tried to clean up the bugs, more came and a lot of waterbugs kept coming. The landlord is trying to keep us in the lease, instead of just letting us break it. She got us to sign documents under false prete... read more