United Property Associates - Newport News, VA

Jen S 

on BBB

a year ago

Horrible company! This company took over managing the Condo Association I live in a few years ago. I have had nothing but clerical issues, lacking of transparency, lack of communication, and pushing blame on someone else, i.e. the board usually. They don’t send timely notices to the tenants about reminders for annual items, board meetings, changes in the community. If you try to discuss issues with them, they do not try in ANY way to help offer a solution. I can’t wait until we either move on for this morally corrupt entity ... read more

Milton G 

on BBB

a year ago

Not intouch with the community. Very late on certain problems and create more problems than they solve. Historically a (even though they may have improved) a low rated property management company. 

Sherelle W 

on BBB

2 years ago

Very unprofessional company who is very non transparent. They constantly ask for money but can’t explain what the costs are for. Then while they can’t explain what’s owed they harass people with attorneys. This company illegally shuts peoples water off. Causes friction between neighbors, can’t be trusted and is despicable. And lastly the address the deceased for money after they’ve been told that the person expired. They are truly disliked by so many people and should be shut down. 

J. L. 

on BBB

2 years ago

I have lived in a community managed by UPA for over a year now. During this time, multiple residents and I have been fighting for UPA to create a process for homeowner communication. They have not and will not accommodate homeowners by either creating or assisting with disseminating a homeowner-created newsletter. They have attempted to use homeowner-created ******** pages as official means of communication even after being informed that is not what they are for. They have selectively enforced by-laws after amending the by-l... read more

Craig Schmidt 

on BBB

2 years ago

I live in the Harbour View Suffolk community in Suffolk, Virginia. I have lived in the community a year now. I initially received a packet of information from United Property Associates. I foolishly thought they would offer support to community residents as it implies on the website. In reality I have learned they do not answer the phone or return messages. The phone message directed me to a single email address that is undeliverable. So basically there is no way to ask for simple information. I have no clue what this compan... read more

Tiffany R 

on BBB

2 years ago

I live in Merrifield estates apartments. They have a cockroach infestation and old plumbing. My toilet and tub are not in working condition and I only have one bathroom I reported this 3/13 and I was told that the plumbers weren't coming until 3/27. I work from home, I have to drive from portsmouth to Virginia beach to my parents house to shower and use the restroom. I feel disgusted and uncomfortable in my own apartment. There's feces and bath water coming from the back of the apartments ( I have pictures and videos). I wan... read more

Katherine J. 

on BBB

2 years ago

This company is horrible. Unfortunately, we belong to an *** who pays them and they do a horrible job of verifying claims so we have repeatedly sent us claims about other people's houses and threatened to fine us for things that don't even apply to us. Additionally, when we tried to call them on our most recent issue we called six times with no response and the best we got was that the phone system was not set up properly. If they choose to let employees work from home then those employees need to be squared away. Furthermor... read more