US Door & More Inc.

szoern 

on Houzz

3 years ago

BUY YOUR DOORS ELSEWHERE. Terrible communication, product ran three months late, showed up defective (they completely failed to prepare the jambs for the proper threshold I ordered) and damaged (chipped and splintered corners and sides). They shipped three doors without protection between them! Then their only remedy was to ship the doors back at my own expense, not an option because my project had already been delayed by MONTHS. They are truly AWFUL to work with. 

HU-586237404 

on Houzz

3 years ago

I would not recommend this company if you are looking for a new door. After spending more than $11k, it took more than 5 months to receive the initial portion of the order, which was not complete. The transom was missing, which created delays of nearly another month. When my contractor finally installed the doors, the order was missing or included incorrect moldings, and a slight crack in the glass. Poor service, abysmal responsiveness to my concerns and a lack of attention to detail sum it up. There are plenty of other high... read more

shanesteed09 

on Houzz

3 years ago

Only selecting one star, because a negative star is not an option. No understanding of customer service, so please plan an extra two months for lead times. Then plan an extra two months for the next company to complete your doors.....because you will be receiving Wal-Mart quality doors from this shack of a shop. So you will be forced to wait until a legit wood-shop can build your doors. Run! 

Bob O'Hara 

on Houzz

3 years ago

Nice looking doors. Shipped on time but took a good 8 weeks to get. Well packaged, package wasn't damaged in any way yet one of the doors did have a ding on it. They weren't easy to deal with on this issue and on exchanging some accessories that we incorrectly ordered but they eventually did the right thing. Then after the doors were installed our builder found the thresholds were only wide enough for the jamb BUT not wide enough to overlap the siding like it's supposed to, as a result the County inspector failed the install... read more

HU-728140631 

on Houzz

4 years ago

Prior to placing an order, called to make sure if the prep/delivery time is accurate on their website since we were on a tight schedule. They boasted about how realistic their time frame is. Placed an order and waited exactly 3 months for advertised 6-8 week time frame. On the delivery day, they shipped a 500lb front door without a wooden protection so it can get damaged. Well it did. You would think they know how to ship their doors across the country by now. So to recap, spent $6677. 39 for a custom prehung finished front ... read more

Taylor Furmanski 

on Houzz

4 years ago

We had a custom door built ($4,000+) and delivered in November. Two days later, the door was installed and stained. In late winter/early Spring, some of the inside trim started popping off the door. My wife submitted a claim and at the end of the process, received a refund check for $200. A few weeks later, the bottom inside panel of the door began to pop out. Again, my wife submitted a claim as this was a much larger issue at this point. After talking with contractors and trim carpenters (and receiving a few quotes), we wer... read more

Benjamin Drawbaugh 

on Houzz

4 years ago

Communication is terrible, promises aren't kept. Delivered product was defective and their only solution was for me to return it, delaying my project even more. The door took 12 weeks instead of the promised 6 and I had to continuously contact them or updates. Finally installed the the door and I noticed it was hinge sprung. The door was hung by them in such a way that it was literally hitting the door stop, which made it spring open automatically. This also caused the paint on the door (which I paid extra for them to paint)... read more

John Accer 

on Houzz

5 years ago

Horrible service, over charges. after purchase and PAY IN FULL over $3,600 they send additional bills asking for more money cost over runs and refuse to ship it. Told me to read the terms and conditions next time. 

AYERS CONSTRUCTION HOME BUILDERS INC 

on Houzz

5 years ago

Door promised 3-4 weeks. Took 6 1/2 weeks to get door. Door was finally ready to ship and they broke the glass. Accidents happen. They accidentally shipped the door without glass. When I called to say I was getting shipment notifications, they yelled at me and said it was not shipped and they were looking at it as we spoke and it was awaiting the glass replacement. All the while I was receiving detailed shipment text updates from UPS freight of every stop It made. They had it rerouted back to them when it was 40 miles from m... read more