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Greenlight Networks
- Internet Service Providers
- Vestal, NY
About this business
Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second. They offer fast, affordable, and reliable fiber internet and managed Wi-Fi plans.
Location details
4100 Vestal Rd Suite 206, Vestal, NY, 13850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:30 p.m. | |
| Sun | 8:00 a.m. to 6:30 p.m. |
The actual internet is great. However the customer service is horrendous. The online chat never works, when call to change a card they don’t actually do it so you need to call back multiple times. The 3rd party contractors do the installation never follow up or finish the job. My yard still has not been back filled as promised or my driveway fixed!!!
They do not service seniors or veterans...they are very rude over the phone and now they have even blocked me from calling which should be illegal!!! I wouldn't touch them with a ten foot pole!!!
They don't even deserve 1 star! We have had issues with our Greenlight internet service for over a month now. The internet would just "drop" several times per day. Greenlight sent a tech out twice, but the tech could not fix the problem. Apparently there is a problem with the splitter. Now we have no internet service at all. It's been out for over 2 days. I work from home so this is a huge problem. I've called repeatedly and all of the customer service reps give me the run around. Nobody will give me a straight answer. They ... read more
I wish I could give 0 stars!!! I had attached a coupon for free installation to my order for services. The tech came to install and even mentioned that I had the free installation. I had received an invoice dated 4/8/24 for $235 and this invoice stated that it was past due (yes the same date I had received it) I had reached out to Greenlight to inquire about the installation fee that I was charged and was told my coupon had expired and "some how" this coupon was removed from my order. I told the "live chat" representative th... read more
Greenlight's fiber network is great. Super reliable, good speeds and low latency. Where they fall down is in the account security. They have my credit card information but to this day they still have ZERO 2FA on the accounts. Not even the weakest 2FA like SMS or email verification. I've sent around 3 requests for it this last year. Each time I get "thank you, we'll send this to our engineers." Nothing happens. This needs to be addressed. TOTP 2FA would be best of course, but at this point I'll take anything.
Yea Trolley Blvd Been waiting I got an email saying there going to do construction in our area next. Looks like ive been lied to. Signed up for ******** Can't wait for ya Coming in February 21st on my birthday.
I been waiting for 5 years still no date For install Thinking on going with Frontier
Guess I won't get Greenlight, to many bad reviews!? I could see one or two but more than that tells me,.." NOT!" Do Not Get! I don't want to give a STAR rating as it is NOT deserved but I have to give one & that's all it will be is just that, one just so I can submit this review otherwise they won't let me. I'd give NO stars! I was so looking forward to getting someone who isn't so greedy & would honor customers but I will stay with the present ****. Good luck out there as everyone is greedy! Also, try to hold monopoly on ot... read more
They dug up our lawn without notifying us. I live in Clifton Park New York. Presumably, they want to compete with **** and ******** so they added their cables to our lawn perimeter. The made a mess. It's a week later and they still haven't taken down their flags. The promised to plant grass seed and restore our lawns but they have not. I would not go with their service for anything and will pass along the word. This company is not reputable, honest, upfront, trustworthy, from what I can help. I gave one star but if I could g... read more
Frequently asked questions about Greenlight Networks
How is Greenlight Networks rated?
Greenlight Networks has a 4 star rating with 107 reviews.
When is Greenlight Networks open?
Greenlight Networks is open now. It will close at 8:00 p.m.