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Greenlight Networks
- Internet Service Providers
- Vestal, NY
About this business
Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second. They offer fast, affordable, and reliable fiber internet and managed Wi-Fi plans.
Location details
4100 Vestal Rd Suite 206, Vestal, NY, 13850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:30 p.m. | |
| Sun | 8:00 a.m. to 6:30 p.m. |
Communication was okay. It's clear they are using a cobbled together system. I received a lot of updates about what they were working on, but scheduling and confirming installation and billing was a disconnected and barebones process. They sent me my first bill AFTER they had charged me incorrectly and said there was nothing they could do to fix it. The actual internet service has been fine, no better or worse than ********, but at this point it is significantly more expensive. The outside installed also showed up without no... read more
Terrible customer service. If your thinking bout switching to theses guys, DONT. I am an auto pay customer. My card was lost/stolen had to cancel. They shut my service off and didn't call me after the card didnt go through. I called them gave them my new card and they charged me 25 bucks for a couple of key strokes. I have paid faithfully for over a year. It's amazing how fast they became like everyone else. Called back. Gave me an absolute runaround. Look elsewhere for service.
Do NOT trust Greenlight Networks! On 12/19/22, the installer mounted and hooked up the network box on the wall of my front porch, the main entrance to the home, mere feet from the front door, and now the siding feet from the main door to the home has been drilled through and compromised! 4 of their representatives mentioned that the box should not have been installed there and listed a few places it would have been better suited. For the following weeks, I attempted to contact Greenlight customer service, but never got conne... read more
My internet has been down for the past four days now, called them and they told me they don't know when they will fix my internet the worst customer service ever. I am thinking of switching. They are the worst.
I had indicated that I was interested in Greenlight on 15 December 2022. I foolishly responded to a promotion that included waiving of the installation fee and an ****** gift card, to be provided after installation. I then heard nothing from Greenlight for over a month – the next e-mail was received on 30 January. Then I received a text message indicating that free installation would only be free if completed on 31 January whilst appointments last. In other words, whereas I waited for Greenlight for over a month, they demand... read more
Wow, I see I'm not the only one! The worst customer service ever!
Greenlight network has truly terrible customer service. If anything happens to your service after 8pm, NO ONE will respond to you. They feel it's ok to leave thier customers with no service, and also don't feel like they should have to answer questions. This is a world where people DEPEND on thier internet service ALL THE TIME. Not just 8-8 monday through Friday. I seriously caution against using them if you rely on having your internet work when you need it. No serious tech company lacks 24hr customer service, its 2022!
Frequently asked questions about Greenlight Networks
How is Greenlight Networks rated?
Greenlight Networks has a 4 star rating with 107 reviews.
When is Greenlight Networks open?
Greenlight Networks is closed now. It will open at 8:00 a.m.