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Greenlight Networks
- Internet Service Providers
- Rochester, NY
About this business
Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to 8 Gigabits per second. Greenlight Networks was founded in 2011 and builds, owns, and operates a fiber-optic network that provides high-speed Internet connections. The company currently provides high-speed fiber Internet to more than 125,000 homes in 21 municipalities in the Rochester, Buffalo, Binghamton, Albany and Hudson Valley areas. 24/7 technical support is available by calling ... read more
Location details
1777 East Henrietta Rd, Suite 120, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 6:30 p.m. | |
| Sun | 08:00 a.m. to 6:30 p.m. |
Just had Greenlight installed and the speeds are great. Installer was really friendly and knowledgably
My wife and I just had Green Light installed yesterday. The installer was very friendly and knew what he was doing. He had a lot of experience and it showed. When he left I had a hard time getting my router to accept the data from their ***** box so I had to call customer service. The very friendly tech guy talked me through some stages. I was familiar with this kind of work and it turned out that the router, which I purchased almost a year ago just for Green Light, was simply broken. There was no way I could have tested it ... read more
* buyer beware * The salesperson will tell you what you want to hear, after you get blind charges, they say all of it is in the fine print. The business is interested in charges and not customer service/satisfaction.
The actual internet is great. However the customer service is horrendous. The online chat never works, when call to change a card they don’t actually do it so you need to call back multiple times. The 3rd party contractors do the installation never follow up or finish the job. My yard still has not been back filled as promised or my driveway fixed!!!
They do not service seniors or veterans...they are very rude over the phone and now they have even blocked me from calling which should be illegal!!! I wouldn't touch them with a ten foot pole!!!
They don't even deserve 1 star! We have had issues with our Greenlight internet service for over a month now. The internet would just "drop" several times per day. Greenlight sent a tech out twice, but the tech could not fix the problem. Apparently there is a problem with the splitter. Now we have no internet service at all. It's been out for over 2 days. I work from home so this is a huge problem. I've called repeatedly and all of the customer service reps give me the run around. Nobody will give me a straight answer. They ... read more
I wish I could give 0 stars!!! I had attached a coupon for free installation to my order for services. The tech came to install and even mentioned that I had the free installation. I had received an invoice dated 4/8/24 for $235 and this invoice stated that it was past due (yes the same date I had received it) I had reached out to Greenlight to inquire about the installation fee that I was charged and was told my coupon had expired and "some how" this coupon was removed from my order. I told the "live chat" representative th... read more
Greenlight's fiber network is great. Super reliable, good speeds and low latency. Where they fall down is in the account security. They have my credit card information but to this day they still have ZERO 2FA on the accounts. Not even the weakest 2FA like SMS or email verification. I've sent around 3 requests for it this last year. Each time I get "thank you, we'll send this to our engineers." Nothing happens. This needs to be addressed. TOTP 2FA would be best of course, but at this point I'll take anything.
Yea Trolley Blvd Been waiting I got an email saying there going to do construction in our area next. Looks like ive been lied to. Signed up for ******** Can't wait for ya Coming in February 21st on my birthday.
Frequently asked questions about Greenlight Networks
How is Greenlight Networks rated?
Greenlight Networks has a 4 star rating with 713 reviews.
When is Greenlight Networks open?
Greenlight Networks is open now. It will close at 8:00 p.m.