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Heritage Hotel
- Hotels
- New York, NY
About this business
Situated in an 11-story building dating from 1901, this modern hotel is 2 minutes' walk from 5th Avenue, 8 minutes from the subway station at 23rd Street/Broadway, and 10 minutes from the Empire State Building. Classically decorated rooms include free Wi-Fi, flat-screen TVs and desks, plus minifridges and coffeemakers. Some rooms add sofas, and suites provide additional bedrooms. Complimentary perks include a breakfast buffet and all-day coffee. There's also a business center and an exercise room.
Location details
18 W 25th St, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fantastic! Thank you! Only thing I would have changed was outside window was a little dirty. But that is understandable. We were very happy with our choice! Always felt safe and welcome. Staff was excellent - I required a wheelchair to get around - staff kept it stowed away for me and cheerfully retrieved as necessary (morning, noon or night). Our room was perfect - fantastic view and quiet. Bed was extremely comfortable. Housekeeping was on request and excellent. All employees were friendly and helpful. Already planning a r... read more
Business response:
Dear Lora, Thank you for your fantastic review! We're thrilled to hear that you felt safe and welcomed during your stay. Our team is dedicated to providing excellent service, and we're glad that they could assist you with the wheelchair and ensure your comfort. It’s wonderful to know that you enjoyed your room, the view, and the comfortable bed. We appreciate your understanding about the window and will work on improving that. We can’t wait to welcome you back on your next trip! Safe travels until then! Regards, Heritage Hot... read more
Overall good place to stay. Probably better for 1 or 2 people vs. families or groups. The room was very musty when we first got in there. The shower was dirty. Location. Staff. Price.
Business response:
Dear Andrea, Thank you for your feedback! We're glad to hear you enjoyed our location, staff, and pricing. We apologize for the musty smell in your room and the cleanliness issues with the shower. Your comments are valuable, and we will address these concerns to ensure a better experience for all our guests. We hope you'll consider staying with us again, and we’ll work hard to improve your next visit! Regards, Heritage Hotel New York City Management
Pleasant La chambre est trop petite pour une famille L'emplacement de l'hôtel
Business response:
Dear Aline, Thank you for your feedback. We’re pleased you liked the hotel's location. However, we're sorry to hear that the room size was not suitable for your family. We understand how important space is for a comfortable stay, and we’ll take your comments into consideration for future improvements. If you have any specific needs or preferences for your next visit, please let us know in advance, and we’ll do our best to accommodate them. Regards, Heritage Hotel New York City Management
Good Wir haben in der Umgebung einige Junkies gesehen, die gibt es aber fast überall in NY. Ein typisch amerikanisches Hotel, schon etwas in die Jahre gekommen, aber sonst OK. Personal sehr freundlich und hilfsbereit. Betten sehr bequem. Lage gut, Empire State Building kann man zu Fuss erreichen.
Business response:
Dear Heidrun, Thank you for sharing your experience! We're pleased to hear you found our staff friendly and the beds comfortable. It's great that you enjoyed the convenient location and were able to visit the Empire State Building easily. We understand your concerns about the area and appreciate your feedback. We look forward to welcoming you back in the future! Regards, Heritage Hotel New York City Management
Good
Good
Good
Good
Other than the room being kind of small, my stay was very nice. The room was smaller than the pictures made it out to be. The elevator was also very slow. It was in a good location.
Business response:
Dear Chase, Thank you for sharing your feedback. We're pleased to hear you enjoyed your stay and found our location convenient. We apologize if the room size and elevator service did not meet your expectations. We appreciate your comments as they help us to improve. We’re currently reviewing our room descriptions and elevator performance to better align with guest expectations. We hope to have the chance to welcome you back and provide a more comfortable experience. Regards, Heritage Hotel New York City Management
Frequently asked questions about Heritage Hotel
How is Heritage Hotel rated?
Heritage Hotel has a 4.1 star rating with 5,513 reviews.
When is Heritage Hotel open?
Heritage Hotel is open now. It will close tomorrow at 12:00 a.m.