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Greenlight Networks
- Internet Service Providers
- Buffalo, NY
About this business
Location details
150 Lawrence Bell Dr, Buffalo, NY, 14221, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:30 p.m. | |
| Sun | 8:00 a.m. to 6:30 p.m. |
They don't even deserve 1 star! We have had issues with our Greenlight internet service for over a month now. The internet would just "drop" several times per day. Greenlight sent a tech out twice, but the tech could not fix the problem. Apparently there is a problem with the splitter. Now we have no internet service at all. It's been out for over 2 days. I work from home so this is a huge problem. I've called repeatedly and all of the customer service reps give me the run around. Nobody will give me a straight answer. They ... read more
I wish I could give 0 stars!!! I had attached a coupon for free installation to my order for services. The tech came to install and even mentioned that I had the free installation. I had received an invoice dated 4/8/24 for $235 and this invoice stated that it was past due (yes the same date I had received it) I had reached out to Greenlight to inquire about the installation fee that I was charged and was told my coupon had expired and "some how" this coupon was removed from my order. I told the "live chat" representative th... read more
Greenlight's fiber network is great. Super reliable, good speeds and low latency. Where they fall down is in the account security. They have my credit card information but to this day they still have ZERO 2FA on the accounts. Not even the weakest 2FA like SMS or email verification. I've sent around 3 requests for it this last year. Each time I get "thank you, we'll send this to our engineers." Nothing happens. This needs to be addressed. TOTP 2FA would be best of course, but at this point I'll take anything.
Yea Trolley Blvd Been waiting I got an email saying there going to do construction in our area next. Looks like ive been lied to. Signed up for ******** Can't wait for ya Coming in February 21st on my birthday.
Business response:
Hello there - Unfortunately, timelines for constructing a neighborhood ebb and flow as there are many factors that go into building a district and why it may take longer than anticipated. Those factors include easements from homeowners in your neighborhood, pole permits from the utility, permitting for the underground construction, if the pole has room for our fiber and the requests to move the other utilities on that pole, contractor availability, and of course the weather. Visit our blog on the steps for getting a neighbor... read more
I been waiting for 5 years still no date For install Thinking on going with Frontier
Business response:
Greenlight Networks is working hard to expand our services to all areas in Rochester, NY. We are actively building and expanding into areas of Gates and encourage you to sign up on our website. There are several areas of Gates that we are taking pre-orders and anticipate construction to finish in 2024. If there are updates to your area, we will communicate them via email and through our interactive map at https://www.******************.com/rochester-ny/
Guess I won't get Greenlight, to many bad reviews!? I could see one or two but more than that tells me,.." NOT!" Do Not Get! I don't want to give a STAR rating as it is NOT deserved but I have to give one & that's all it will be is just that, one just so I can submit this review otherwise they won't let me. I'd give NO stars! I was so looking forward to getting someone who isn't so greedy & would honor customers but I will stay with the present ****. Good luck out there as everyone is greedy! Also, try to hold monopoly on ot... read more
Business response:
Hello ******* - we are sorry that you feel you need to give "no stars" simply based on the reviews here. I encourage you to take a look at our website, our ******reviews and do some additional research on our internet service. We provide fast fiber internet at a cost that is comparable to the other providers in the area.
They dug up our lawn without notifying us. I live in Clifton Park New York. Presumably, they want to compete with **** and ******** so they added their cables to our lawn perimeter. The made a mess. It's a week later and they still haven't taken down their flags. The promised to plant grass seed and restore our lawns but they have not. I would not go with their service for anything and will pass along the word. This company is not reputable, honest, upfront, trustworthy, from what I can help. I gave one star but if I could g... read more
Communication was okay. It's clear they are using a cobbled together system. I received a lot of updates about what they were working on, but scheduling and confirming installation and billing was a disconnected and barebones process. They sent me my first bill AFTER they had charged me incorrectly and said there was nothing they could do to fix it. The actual internet service has been fine, no better or worse than ********, but at this point it is significantly more expensive. The outside installed also showed up without no... read more
Business response:
The customer reached out to Greenlight Networks with questions about their first bill. There is an option when placing the order to choose "installments" and unfortunately that option was not checked. The install fee was then automatically charged on her first bill. Regarding attaching our services to the outside of her home - after placing the order, an explanation of what will happen next is emailed to the customer and the process is also outlined on our website. In order to get any utility into the house, an entry point m... read more
Terrible customer service. If your thinking bout switching to theses guys, DONT. I am an auto pay customer. My card was lost/stolen had to cancel. They shut my service off and didn't call me after the card didnt go through. I called them gave them my new card and they charged me 25 bucks for a couple of key strokes. I have paid faithfully for over a year. It's amazing how fast they became like everyone else. Called back. Gave me an absolute runaround. Look elsewhere for service.
Business response:
Greenlight Networks makes bills available each month via our Greenlight Networks Portal. We send required notices by email to the address the customer provided to Greenlight Networks for their Greenlight Account. If a card is declined, an email notification of payment due is sent immediately as well as on the 3rd, 6th, and 8th days, before the account is locked on the 9th day. The first time that payment is declined the $25 activation fee is waived. In this case, this was not the first time that this customer account was loc... read more
Frequently asked questions about Greenlight Networks
How is Greenlight Networks rated?
Greenlight Networks has a 4.2 star rating with 152 reviews.
When is Greenlight Networks open?
Greenlight Networks is open now. It will close at 6:30 p.m.