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Greenlight Networks
- Internet Service Providers
- Buffalo, NY
About this business
Location details
150 Lawrence Bell Dr, Buffalo, NY, 14221, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 6:30 p.m. | |
| Sun | 08:00 a.m. to 6:30 p.m. |
Greenlight network has truly terrible customer service. If anything happens to your service after 8pm, NO ONE will respond to you. They feel it's ok to leave thier customers with no service, and also don't feel like they should have to answer questions. This is a world where people DEPEND on thier internet service ALL THE TIME. Not just 8-8 monday through Friday. I seriously caution against using them if you rely on having your internet work when you need it. No serious tech company lacks 24hr customer service, its 2022!
Business response:
Few things. Could not find this person as a customer anywhere in our system. However, where we do not have people answering the phones 24/7 (it is very costly for the few calls we get), we do have our Network Operations Center open and monitoring 24/7/365. When issues happen, they are aware and react accordingly. ALSO - we have the customer portal that allows anyone to submit a ticket 24/7/365. ALSO when our NOC team sees an outage, a ticket is opened on behalf of the customer who are alerted via email and, if they opted in,... read more
Frequently asked questions about Greenlight Networks
How is Greenlight Networks rated?
Greenlight Networks has a 4.2 star rating with 180 reviews.
When is Greenlight Networks open?
Greenlight Networks is closed now. It will open at 8:00 a.m.