Happytail Puppies

paris g. 

on BBB

3 years ago

My experience with HappyTail Puppies is every bit of a 1 star. I purchased my puppy on July 16,2022 .I experienced some unexpected health issues, she was diagnosed with kennel cough on 7/25 and Coccidia. I contacted Happy Tails in regards to this issue, the response I received was “Kennel cough is not covered in our health guarantee it is commonly caused by vomiting during travel”. Which we know that is isn’t 100 % true since it is called kennel cough and not travel cough. That’s probably why you all aren’t reimbursing for t... read more

Bertha A 

on BBB

3 years ago

I've had my puppy for 5 months now and love her very much. Unfortunately communication here is terrible. With the price being set for $3000 you best believe I was full of questions before adopting. I was told one thing after another about her registration and never received anything. Well I called today and was told she would never be receiving it. I don't fully understand because I was told they were being worked on, either way after being upset obviously because I was lied to for months It was stated that they record conve... read more

Ellenmorris F. 

on BBB

3 years ago

I recently purchased two puppies and extensive training from them costing thousands of dollars. I would like to commend Angel and Beth who have been fabulous! BUT the puppies came sick and one also had a moderate malocclusion that I was never notified about despite the fact that I was assured they were checked by their VET. When I complained they ignored me and still have not addressed the issues with the puppies. I feel they have been negligent and non responsive. Beware. Find another breeder. ***** * 

Teresa T 

on BBB

3 years ago

I was told my doggie was a doxiepoo- a poodle-dachshund mix. All of the paperwork said so. DNA testing showed I actually have a cockapoo. My dog is not what they claimed him to be. They were very disappointing in not working with me to rectify the situation. I sent them many emails. I tried to call Carla - who I had been emailing with - and my call was not returned. I filed a formal complaint to the BBB, but HAPPYTAIL PUPPIES DID NOT RESPOND. After 10 days I stopped the complaint. It was just too stressful to keep trying to ... read more

Pam C 

on BBB

3 years ago

Buyer BEWARE! Within ten days we have a very sick puppy with kennel cough. She could not have got this from anywhere but "Happy"tails. They hide behind Covid and will not allow you inside to inspect the condition of this kennel. They're very poor with communication. I would NEVER buy a puppy from that place again. We love our puppy. As sick as she is, we are so glad to have gotten her out of there. And the vitamin crap they push is a rip off. Read the fine print. And you can register the microchip yourself for way less than ... read more

Lynn M. 

on BBB

3 years ago

Our puppy is adorable but the communication with Happy Tails has been poor. They did not return emails and phone calls until I finally was able to speak with someone who answered the phone. Our puppy had Giardia and they refused to pay for the test and reluctantly agreed to pay for the medications needed if we signed a waiver. Giardia is contagious and I have had to be tested as well because I have symptoms. I would not recommend using these Breeders due to the difficulties we have had since bringing our very expensive baby ... read more

Shawn H 

on BBB

3 years ago

We love our pup, but they (accidentally?) double charged us for both the vitamins and the chip. The only way are willing to refund us for the their mistake is if we sign a document stating we forfeit the warranty on the pup and promise never to say anything bad a bout them (threatening legal consequences if we do). I have been nothing but cordial with them, very disappointed in them as a business. Also, the dog was infected by Giardia and they told me verbally that they would cover the cost of treatment, as we had followed t... read more