Heritage Hotel

Business response:

Dear Luana, We're thrilled to hear that you found our hotel to be great value for money and that you had a comfortable stay! We're glad you enjoyed the convenient location. It's wonderful that your room was equipped with a coffee maker, powdered coffee, tea bags, and a fridge, providing you with added convenience and amenities. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay soon. Regards Heritage Hotel New York City Management 

Business response:

Dear Mario, We're delighted to hear that you found our hotel to be great value for money! It's wonderful that our location met your expectations and that you appreciated the cleanliness of our facilities. We strive to provide excellent service quality, and we're thrilled that it made a positive impact on your stay. Thank you for choosing us, and we look forward to welcoming you back! Regards, Heritage Hotel New York City Management 

Business response:

Dear Michiel, We appreciate your feedback regarding our hotel's perfect location. It's great to hear that the location worked well for you. However, we apologize for the shabby condition of the rooms and the inadequate lighting. We strive to provide a comfortable and well-maintained environment for our guests, and we will address these issues to ensure improvements are made. We also apologize if the availability of room cleaning upon request was not communicated clearly. Your comments are important to us, and we will use the... read more

Business response:

Dear Jesus, Thank you for your feedback regarding our hotel's location and friendly staff. We're glad to hear that our location was convenient for you and that our staff provided a friendly service. However, we apologize for the cleanliness issues you encountered and for the rooms not meeting your expectations in terms of size. We take cleanliness seriously, and we will address this matter with our housekeeping team to ensure improvements are made. Your comments are important to us, and we will use them to enhance our guest ... read more

Business response:

Dear Peter, We're thrilled to hear that you had a perfect stay at our hotel! It's great to know that our location was convenient for you, and that you found the value to be good. We appreciate your positive feedback and hope to welcome you back in the future for another fantastic experience. Thank you for choosing us as your accommodation of choice! Regards, Heritage Hotel New York City Management 

Business response:

Dear Sylvestre, We appreciate your positive feedback regarding our hotel's perfect location. It's great to hear that the localization worked well for you. However, we apologize for the discrepancy in bed sizes. We understand the importance of delivering what was promised, and we regret any inconvenience caused. Your feedback is valuable to us, and we will address this matter to ensure accurate information is provided to our guests. Thank you for bringing this to our attention, and we hope to have the chance to make your next... read more

Business response:

Dear Genyu, We appreciate your feedback regarding the comfort of our rooms. While they may not be spacious, we strive to make them as comfortable as possible for our guests. We understand your concern about pricing and apologize if it did not meet your expectations. We continuously evaluate our rates to ensure a fair balance between affordability and quality. Your comments will be taken into consideration as we strive to improve the overall value and experience for our guests. Thank you for choosing our hotel, and we hope to... read more