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United Property Associates
- Suffolk, VA
About this business
Location details
5849 Harbour View Boulevard, Suite 200, Suffolk, VA, 23435, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 2:00 p.m. | |
| Tue | 10:00 a.m. to 2:00 p.m. | |
| Wed | 10:00 a.m. to 2:00 p.m. | |
| Thu | 10:00 a.m. to 2:00 p.m. | |
| Fri | 09:15 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just started with the company 3 weeks ago. And in that short amount of time, I have noticed how much they care about their employees. I have never worked for a company that is so employee focused. Cannot wait to continue my journey with ***.
I'm a current resident for 7 years at Delmont Village Apartments. I never had any problems with maintenance or property manager Mrs. Samantha. She is always available for me when I have a question about anything. She is a no nonsense manager and is adamant about residents paying their rent on time. I my opinion if you want to reside at a community where management cares, Delmont Village is the place for you. When it comes to the children of Delmont Village, Mrs. Samantha treat them with love and care. I have two grandkids an... read more
Business response:
UPA appreciates the time you took to complete this five-star review and the overwhelmingly positive feedback! UPA employees work hard every day to manage the properties as if we own them. We are so happy to hear that Samantha is meeting your expectations and helping to provide a positive experience for you and other residents!
It is hard to find a good management company for condos, but I did. It is United Property Associates (UPA). My condo association has gone through a few. As a member of the Board, I did a lot of research and suggested UPA. The Board met with reps and selected UPA. UPA had a tough job taking us on. There was a lot of records missing and the Board had a difficult job acclimating to the professionalism and standards of UPA. UPA managers worked professionally and methodically to address many issues that previous management compan... read more
Business response:
UPA appreciates the time you took to complete this five-star review and the overwhelmingly positive feedback! UPA employees work hard every day to manage the properties as if we own them.
I can only imagine being in the field of association management this company receives more complaints than they do compliments because they are in the unfortunate position to deliver undesirable news to owners on behalf of the Board. They are contracted to execute the decisions of the Board, not make them, which places them in a position of unfair bias from owners. I would like to take this opportunity to show appreciation to their staff who operate in a professional manner per the law and governing documents of their associ... read more
Business response:
UPA appreciates the time you took to complete this five star review and the overwhelmingly positive feedback! UPA employees work hard every day to manage the properties as if we own them.
Cant get any clarity on a letter they wrote about up coming changes. Poor over site of management with attitudes *************** is in financial crisis. There not doing there job. If you complain youre seen as a problem. Wanting to pass the buck to people who volunteer there time. We pay there *************** treat use like dogs. BBB help! -***
Business response:
Thank you for taking the time to share your concerns. We take all homeowner feedback seriously and strive to provide responsive and professional service to the communities we ********* this time, we are unable to identify the specific association, communication, or situation referenced in your review. To properly investigate and address your concerns, we respectfully ask that you provide additional details, including the name of the association, the letter or communication in question, and any specific issues you believe hav... read more
Cant get any clarity on a letter they wrote about up coming changes. Poor over site of management with attitudes *************** is in financial crisis. There not doing there job. If you complain youre seen as a problem. Wanting to pass the buck to people who volunteer there time. We pay there *************** treat use like dogs. BBB help! -***
I am a homeowner in *********** at ********** Residential in **************, **, and our HOA is managed by United Property Associates. Since purchasing our home, we have experienced persistent issues with lack of communication from *************** Most recently, I submitted a complete fence proposal and survey from a licensed contractor, as required by the **** Despite multiple follow-ups, there was no acknowledgment that the documents were even received. While approvals may take time, basic confirmation and communication sh... read more
Business response:
Thank you for sharing your feedback. We understand how frustrating it can be to submit required documentation and not receive confirmation or updates. While review timelines can vary, clear acknowledgment and communication should always be part of the process.Your concerns are being taken seriously, particularly regarding responsiveness and document tracking. We are reviewing our internal procedures to improve communication and ensure homeowners receive timely confirmation and follow-up moving forward.We appreciate you bring... read more
Worst company to ever rent from. When paying your rent, you have to wait til the 1st of every month before they upload the total amount, then expect you to pay it right directly on the first with no grace period, as of 12:01 midnight, its considered late. By the 5th of the month, you're already getting court papers to go to court. Some people still get paid by check and work late hours, so you cant get to the bank til the next day. They need to consider at least a 5 day grace period. They never come out and fix anything when... read more
The level of service provided has been consistently subpar, and the ongoing issues within our community have been left unresolved despite repeated concerns raised by residents. One of the most pressing issues is the unreliable trash collection schedule. Residents are left uncertain as to whether the trash will be picked up, and when it is, any bags or large boxes that do not fit inside the designated bins are simply left on the street. This has been an ongoing problem for nearly a year, creating not only an eyesore but also ... read more
Frequently asked questions about United Property Associates
How is United Property Associates rated?
United Property Associates has a 1.8 star rating with 137 reviews.
When is United Property Associates open?
United Property Associates is closed now. It will open tomorrow at 10:00 a.m.