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United Property Associates
- Suffolk, VA
About this business
Location details
5849 Harbour View Boulevard, Suite 200, Suffolk, VA, 23435, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 2:00 p.m. | |
| Tue | 10:00 a.m. to 2:00 p.m. | |
| Wed | 10:00 a.m. to 2:00 p.m. | |
| Thu | 10:00 a.m. to 2:00 p.m. | |
| Fri | 09:15 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This business is awful! U can never get customer service to return your calls. They r always ready to pick any little thing on certain people or always ready to blame anything that is wrong with your yard on the builders. And if you're a senior citizen and don't know how to do technology your out of luck with them. Once they went on having there monthly meetings online they never will go back to in person meetings. So to bad if you don't know how to do technology!!!
Business response:
Thank you for your feedback. UPA has implemented several changes to improve the service provided to our clients. We hosted in person sessions that were open to all homeowners in each of our offices to assist anyone that needed additional assistance with the technology. As the management company, UPA is dedicated to providing excellent customer service while abiding by the rules and regulations established for each community. All homeowners with concerns about the property are encouraged to attend the next board meeting to vo... read more
UPA Suffolk handles the Condo Association for the Master's Condo where I live. Since moving in we have had issues with payments being posted incorrectly, overcharging water bills and unprofessional emails and letters. We have provided proof of all our concerns in person and in writing. They assess late fees for payment delivered directly to them and they post incorrectly for the 4th time. Yet nothing gets resolved. The outside of our property is unkept, which is UPA’s responsibility. They raise our fees only to have the prob... read more
Business response:
We notified you back in March of 2024 that the payment you were submitting was to the wrong account and that is why it was not received. We gave you the correct account number and information so that future payments can be submitted correctly to avoid any fees. In March of 2024, we received your email about the grass in the common area not being cut. The landscaper was notified the same day of this issue so they could rectify it. If you are still experiencing issues, please visit www.unitedpropertyassociates.com/contactus an... read more
This company took over managing the Condo Association I live in. Full lack of communication to owners and the board. We have issues as a small community, but there has been no response to our inquiries. We have serious repairs that we have been waiting on since October 2023. I have had nothing but clerical issues, lacking of transparency, lack of communication, and pushing blame on someone else, i.e. the board usually. If you try to discuss issues with them, they do not try in ANY way to help offer a solution. We had a zoom ... read more
Business response:
United Property Associates has no record of any homeowner or resident under your name. We would like to learn more about your community's issues and resolve any matters that are still existing. Please visit our website and complete the contact us forum atwww.****************************/contactus with a reference to this review so we can further assist you.
I was leased this apartment on The 17th of June. The landlord, Elizabeth ********, told us the house had a few roaches but that it wasn't a big issue. We moved in and on our first night there, my sister(who is autistic by the way and allergic to roaches) and I were up all night fighting these bugs. Then the next day when I tried to clean up the bugs, more came and a lot of waterbugs kept coming. The landlord is trying to keep us in the lease, instead of just letting us break it. She got us to sign documents under false prete... read more
Business response:
United Property Associates advised the future resident that there was visible pest activity in the unit and did a walkthrough with the future resident prior to taking possession. The future resident was offered a different unit with a future date for move in but chose to move forward with move in. A treatment plan was put in place and was successful. The resident has not reported any further pest issues and follow-up visits show no signs of pest activity.
Horrible company! This company took over managing the Condo Association I live in a few years ago. I have had nothing but clerical issues, lacking of transparency, lack of communication, and pushing blame on someone else, i.e. the board usually. They don’t send timely notices to the tenants about reminders for annual items, board meetings, changes in the community. If you try to discuss issues with them, they do not try in ANY way to help offer a solution. I can’t wait until we either move on for this morally corrupt entity ... read more
Business response:
Anytime there is a late payment received, late fees are assessed based on the delinquency of an account. A letter is sent out showing the status of the account and accumulated late fee. An emailed was sent to the manager in April of 2024 with what was believed to be incorrect charges posted to the account after the receipt of a delinquency letter. The manager responded within 24 hours via email describing the reasoning for these charges, which was due to late payments and a running balance on the account since November 2023 ... read more
Not intouch with the community. Very late on certain problems and create more problems than they solve. Historically a (even though they may have improved) a low rated property management company.
Business response:
To remain in touch with the community, management conducts regular inspections of the community, attends monthly board meetings, and updates the bulletin boards. The bulletin boards are a working tool for residents to receive information such as how to receive after hours assistance from management, towing rates for the current year, maintenance issues which are in process with unique circumstances creating a delay, changes in contractors which may impact the community and more. As a result of feedback from homeowner’s forum... read more
Very unprofessional company who is very non transparent. They constantly ask for money but can’t explain what the costs are for. Then while they can’t explain what’s owed they harass people with attorneys. This company illegally shuts peoples water off. Causes friction between neighbors, can’t be trusted and is despicable. And lastly the address the deceased for money after they’ve been told that the person expired. They are truly disliked by so many people and should be shut down.
Business response:
All owners whom have a balance on their accounts are sent monthly letters with the details of what is owned along with the details of the charges. After several letters are sent to the owners, they are given a chance to come before the Board of Directors to discuss any extenuating circumstances. The Board of Directors will make the decision to cut off water or not. Any owner who does not attend this meeting will received a certified letter with the Board's decision, which may include the legal cut off of water. If an owner h... read more
I have lived in a community managed by UPA for over a year now. During this time, multiple residents and I have been fighting for UPA to create a process for homeowner communication. They have not and will not accommodate homeowners by either creating or assisting with disseminating a homeowner-created newsletter. They have attempted to use homeowner-created ******** pages as official means of communication even after being informed that is not what they are for. They have selectively enforced by-laws after amending the by-l... read more
Business response:
This association is under Declarant (developer) control at this time. Any decisions for the association must be approved by them and all concerns that the owners have brought forward have been presented to them for consideration. The owners have created a ********page. This qualifies as a free way to communicate with each other. There is nothing in the law that stipulates that anything that is posted must be replied to. In regard to the newsletter that was created by one of the owners, it was denied being mailed out as the o... read more
I live in the Harbour View Suffolk community in Suffolk, Virginia. I have lived in the community a year now. I initially received a packet of information from United Property Associates. I foolishly thought they would offer support to community residents as it implies on the website. In reality I have learned they do not answer the phone or return messages. The phone message directed me to a single email address that is undeliverable. So basically there is no way to ask for simple information. I have no clue what this compan... read more
Business response:
Mr. ******* reached out to the Board of Directors through the Harbour View website and expressed that he was not receiving a response from the manager by both email and phone. He stated his emails addressed to the manager were being returned as undeliverable and questions if the address listed on the site was accurate. The manager was forwarded his email to the Board and Advisory Committee from both groups and provided a prompt response to include a separate email for personal information. The association office had not rece... read more
Frequently asked questions about United Property Associates
How is United Property Associates rated?
United Property Associates has a 1.8 star rating with 138 reviews.
When is United Property Associates open?
United Property Associates is closed now. It will open tomorrow at 10:00 a.m.