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Embassy Suites by Hilton San Antonio Landmark
- Hotels
- San Antonio, TX
About this business
Location details
5615 Landmark Parkway, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thank you for the perfect 10/10 rating! We truly appreciate you taking the time to share your score with us, and we are glad that your experience was a positive one. We look forward to welcoming you back for another great stay in the future!
Rooms were clean and spacious. However the connecting door in ours allowed a lot of noise from teenagers in the next room which made it difficult to sleep. There is also a club across the street that plays loud music late into the evening on weekends. Breakfast is ok. Overall, a nice enough hotel but I would not stay here again.
Business response:
Thank you for providing your feedback. Our team always encourages our clients to provide their feedback whether positive or negative as we use both as a way to improve our services.
Have stayed at the embassy landmark in san antonio a few times. Our stays have always been great. The first surprise that now you have to pay for parking. $11 a day. There is no reason for this as the parking lot was not secure. There are bars as you enter the lot but it doesn't require payment or payment as you leave. Anyone can come in and out at their own will. The manager special used to have great desserts. Now a wrapped stale cookie that were served two nights in a row. Next our toilet broke in the middle of the night.... read more
Business response:
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We take all guest comments seriously and are committed to improving. If you’re open to sharing more details, our team would welcome the opportunity to better understand your stay.
Worst
Business response:
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We take all guest comments seriously and are committed to improving. If you’re open to sharing more details, our team would welcome the opportunity to better understand your stay.
To start with, the parking is NOT free like described. While my room was clean, when I went to bed, the headboard was inches away from the wall so the slightest movement would make it knock loudly against the wall so I averaged a few hours of sleep due to continuously being woken up with the sound. I reported it to staff and all I was told is they’d have maintenance look at it. No offer for a thing and I eventually just had to get up and drive home because I couldn’t sleep.
The bed was horrible...my oin and I both agree that the beds were terrible and we got no sleep. Then the parking at this location is less then ideal. There is streetside parking, but was all full. Then we tried the parking garage and it was sketchy at night and didn't feel safe parking there with my son and I. We will not be staying again....ever.
Frequently asked questions about Embassy Suites by Hilton San Antonio Landmark
How is Embassy Suites by Hilton San Antonio Landmark rated?
Embassy Suites by Hilton San Antonio Landmark has a 4.6 star rating with 2,905 reviews.
When is Embassy Suites by Hilton San Antonio Landmark open?
Embassy Suites by Hilton San Antonio Landmark is closed now. It will open at 9:00 a.m.