Embassy Suites by Hilton San Antonio Landmark

Stephen 

on Expedia

4 years ago

The staff was incredibly rude and unhelpful. We show up at 1:30 a.m. with two kids under three, and the front desk isn't able to access the reservation. We're left to scramble and find a different stay in the middle of the night. The management on site was couldn't care less about our situation. I usually stay marriott, and this was an exception. I won't stay another Hilton property again 

Verified traveler 

on Expedia

4 years ago

The beds were not comfortable. The service at the front desk was slow. Each time we went there we had to wait 10 minutes or more for a clerk. The hot tub would not work properly. Over all disappointed in the stay at Hilton Garden inn Manhattan. 

Brittan 

on Expedia

4 years ago

I booked and paid for a king room. When I checked in, I was given a room with two queen beds, however, the clerk did not tell me the room was different from what I'd booked and paid for. I was running late for an event so I didn't have time to speak to the desk clerk to get the room changed, and my return to the hotel was after the front doors were locked for the night so the desk clerk was no where in sight. This was meant to be a romantic weekend with my partner, but if we'd wanted to sleep in a queen bed we would have ... read more

Giovanna, WICHITA 

on Expedia

4 years ago

This property needs serious update, from carpets, social and rooms, bed (our two beds were extremely noisy), more light in the rooms, burnt light bulbs, no parking, most were blocked. The business center would not open with the key, no paper in printer, in general very poor experience. I was there for aGOP convention and was much better than this time. 

Susan 

on Expedia

4 years ago

The hotel was clean and we had a friendly, efficient check-in. However, our toilet handle was broken and we needed to lift the plunger inside every time we needed to flush. It was late when we got back to our room from the game and hanging out with friends, so didn’t want to call maintenance. I’m surprised though that if housekeeping cleaned the toilet between guests, there’s really no way that they couldn’t have seen this. The bed was much firmer than our liking, but the few breakfast rolls we grabbed while heading out ... read more

Farrell 

on Expedia

4 years ago

Ok except they could not get up hot water. Do not like ice cold showers. 

Sophia 

on Expedia

4 years ago

The hotel was in a pretty good location and it had a nice breakfast set up each day for their guests. But I didn’t like the fact that the room we stayed in was actually smaller then it look on the website when we selected this hotel. It was just to small for us. Plus, the air conditioning was not good in the room because it would blow cool for a while then blow heat and the face front of the air conditioning was all thrown up it was just old and thrown up. 

David 

on Expedia

5 years ago

Had a reservation and a rollaway months in advance and when I arrived in the evening hotel was fully booked ended up in a handicapped room abs they did not have a rollaway. Had to scramble to find a place for my kid to sleep.