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Embassy Suites by Hilton San Antonio Landmark
- Hotels
- San Antonio, TX
About this business
Location details
5615 Landmark Parkway, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was not to happy that I had to pay the same rate as if breakfast was included. Instead you were charging an additional $11.00 per person.
Business response:
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost instead of a free limited continental breakfast that other brands may offer. I would also like to let you know for the future you may also inquire about our Bed and Breakfast packages that add $5 per person to the room rate ... read more
My stay was okay, I was really disappointed because I picked that hotel because it had a pool and a hot tub! I came to town for a triathlon and I really needed the, I didn't find out until check in that the pool was out if service, so I was really disappointed in that!!
Business response:
Lisa, I would first like to take a moment to thank you for leaving us with feedback, it is truly appreciated. Next I would like to apologize that you were not informed of our pool's closure. We attempted to contact or notify each guest that booked with us and it appears we were not fully successful. Please feel free to contact me here at the hotel and I will do my best to make this situation right! Should you choose to stay with us again know that our pool area is now fully open and renovated. Thank you for your time and ... read more
Nice business class hotel in a great location. Attached parking garage.
I didn't feel good at the Hotel, I expected more for what we payed.
Hot riom, bad bed, people smoke in our face when we walk in, employees were rude
Within an hour of check in we heard a knock on our door. 5 cops escorted us out because we had 5 people in the room. Terrible experience.
The only real issue we had was the adjustable bed that did not seem to adjust, it felt like sleeping on a board with padding, we both woke with horrible back aches and I had hip pain. I was not pleased at all with the bed but since we already spent the nite what do you do!?! The walls didnt seem to block out much sound, we heard doors slamming, not just closing but seemed to slam shut, people stomping not just walking, very odd for such a newer and what appeared to be a nicer newer motel. So very displeased with the overall ... read more
Frequently asked questions about Embassy Suites by Hilton San Antonio Landmark
How is Embassy Suites by Hilton San Antonio Landmark rated?
Embassy Suites by Hilton San Antonio Landmark has a 4.6 star rating with 2,905 reviews.
When is Embassy Suites by Hilton San Antonio Landmark open?
Embassy Suites by Hilton San Antonio Landmark is closed now. It will open at 9:00 a.m.