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Embassy Suites by Hilton San Antonio Landmark
- Hotels
- San Antonio, TX
About this business
Location details
5615 Landmark Parkway, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nice hotel, close to everything. However, we booked our stay & paid for breakfast to our booking reservations already, but the hotel charged us again for breakfast and won't refund us. So, check your receipt before you check out! Poor customer service
Business response:
Thank you very much for taking the time to leave us with feedback--it is truly appreciated! We are sorry to hear that you were charged for a breakfast that was supposed to be included in your stay. If you would provide us with you name, and the dates you were here, we would be happy to refund the cost of the breakfast.
Highly over priced, I had the presidential suite and it was like any other room but twice as high. I will never stay again unless they make it right with me
Business response:
Thank you for taking the time to leave us with feedback--it is truly appreciated. I would first like to take a moment to apologize that you had such a disappointing stay with us. We strive to provide guests with better and brighter experiences and we certainly fell short. We want each guest to have a great experience at our property and I apologize that this was not the case during your time here. I noted that you were dissatisfied with our Presidental Suite. Our suites are considerably larger than our regular rooms and c... read more
Beds are hard as a rock, the shower didn't work, they nickle & dime you for everything. $10 for parking, $10 per person for the continental breakfast, they didn't have an extra blanket. I wish that we stayed at the hotel across the street.
There was no water last night when we got back to our room. This morning we got water back but no hot water. Because I book through this sight they could comp my room.
Room was not very clean. There was hair in the sink and tub. We happened to lift the cushions on the sofa and it was very dirty. The toilet seat was broken. It took 2-3 minutes to get hot water in the sink, the sink was very slow draining. For the price if the room we would not stay there again We should have complained while there, but did not.
No hot water and the hotel s5aff did nothing about it. No shower for 3 days. Unacceptable
Front desk staff incredibly rude. Dog poop all over the grounds. Shower didn’t work. No shades for window so like sleeping in daylight.
I paid for the room with the app, then we arrived and they had no rooms clean! They ended up having someone clean a room for us to stay in, but the accommodations were not what I paid for. Pre-paid for breakfast, and the attendant didnt have our name on the list and was real rude about it. Overall, I expect better from a Hilton.
Frequently asked questions about Embassy Suites by Hilton San Antonio Landmark
How is Embassy Suites by Hilton San Antonio Landmark rated?
Embassy Suites by Hilton San Antonio Landmark has a 4.6 star rating with 2,905 reviews.
When is Embassy Suites by Hilton San Antonio Landmark open?
Embassy Suites by Hilton San Antonio Landmark is closed now. It will open at 9:00 a.m.