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Heritage Hotel
- Hotels
- New York, NY
About this business
Situated in an 11-story building dating from 1901, this modern hotel is 2 minutes' walk from 5th Avenue, 8 minutes from the subway station at 23rd Street/Broadway, and 10 minutes from the Empire State Building. Classically decorated rooms include free Wi-Fi, flat-screen TVs and desks, plus minifridges and coffeemakers. Some rooms add sofas, and suites provide additional bedrooms. Complimentary perks include a breakfast buffet and all-day coffee. There's also a business center and an exercise room.
Location details
18 W 25th St, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Pleasant
Good the room was very very small. Very friendly staff.
Business response:
Dear Janet, Thank you for your feedback. We're glad to hear that our staff was friendly and provided a positive experience for you. However, we apologize if the size of the room did not meet your expectations. We understand that room size is an important factor in guest comfort, and we apologize if it fell short on this occasion. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our offerings. We appreciate your understanding and hope to have the opportunity to provide you with... read more
Very Good
Great location, great value for money No parking, however they have a couple of parking places close. The computer for checking in was failing when we arrived. Great location, comfortable beds, good communication, frieindly staff.
Business response:
Dear Carlos, Thank you for your feedback! We're delighted to hear that you enjoyed the great location of our hotel and found it to be a great value for money. It's wonderful that you found the beds comfortable and appreciated the good communication and friendly staff. We apologize for any inconvenience caused by the lack of parking, but we're glad to know that alternative parking options were available nearby. We also apologize for any issues with the computer for checking in upon your arrival. We appreciate your understandi... read more
Very Good
Dans l’ensemble bon rapport qualité prix Ensemble un peu vieilli aurait besoin d’un rafraîchissement Bon emplacement dans New-York juste à côté du Flatiron building
Business response:
Dear Jouanneau, Thank you for your feedback! We're glad to hear that you found our hotel to be a good value for money, and that the location next to the Flatiron building in NYC worked well for you. We appreciate your comments regarding the overall condition of the hotel, and we understand that it may benefit from a refreshing. We constantly strive to enhance our guests' experience, and your feedback will be shared with our team for consideration. Thank you for choosing our hotel, and we hope to have the opportunity to provi... read more
Good place for a city stay. Can’t complain. Front desk staff specially Jay & Shaun were very good. Simple and value for money given the location.
Business response:
Dear Joseph, Thank you for your feedback! We're glad to hear that you had a good experience during your city stay at our hotel. It's wonderful that our front desk staff, particularly Jay and Shaun, provided you with excellent service. We appreciate your recognition of their efforts. We're also pleased to hear that you found our hotel to be simple and a good value for money, especially considering its convenient location. Thank you for your positive feedback, and we hope to have the opportunity to welcome you back for another... read more
Für uns war es genau richtig für 3 Nächte Aufenthalt, würden wir wieder besuchen. Betten und Bad waren sauber, Fußböden könnten ein bisschen sauberer sein. Die Klimaanlage ist sehr laut, das ist allerdings häufig der Fall. Wir waren auf Rundreise und haben das oft erlebt, so dass der Schlaf dadurch ein bisschen kürzer kam. Die Lage ist super, die Zimmer einfach, aber mit Tresor. Das Personal ist sehr freundlich und hilfsbereit.
Business response:
Dear Kerstin, Thank you for your feedback! We're glad to hear that our hotel was just right for your 3-night stay and that you would visit again. It's great that the location worked well for you and that our staff provided friendly and helpful service. We appreciate your comments regarding the cleanliness of the beds and bathroom, and we apologize for any shortcomings in regards to the cleanliness of the floors. We will address this with our housekeeping team to ensure improvements are made. We understand that the air condit... read more
Frequently asked questions about Heritage Hotel
How is Heritage Hotel rated?
Heritage Hotel has a 4.1 star rating with 5,517 reviews.
When is Heritage Hotel open?
Heritage Hotel is open now. It will close tomorrow at 12:00 a.m.