This profile has been claimed by the business owner or representative.
Heritage Hotel
- Hotels
- New York, NY
About this business
Situated in an 11-story building dating from 1901, this modern hotel is 2 minutes' walk from 5th Avenue, 8 minutes from the subway station at 23rd Street/Broadway, and 10 minutes from the Empire State Building. Classically decorated rooms include free Wi-Fi, flat-screen TVs and desks, plus minifridges and coffeemakers. Some rooms add sofas, and suites provide additional bedrooms. Complimentary perks include a breakfast buffet and all-day coffee. There's also a business center and an exercise room.
Location details
18 W 25th St, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional
Wonderful
Our experience has been good overall but there are many things that can be improved. The facilities are a bit old and run down, the rooms are fine for sleeping and showering, but nothing more. The bathroom was clean but a bit austere and old. The elevators are also not in their best years. The hotel has a privileged location, close to the heart of Midtown Manhattan, one block from Broadway and 5th Avenue on foot, 2 minutes from the Flatiron Building and 10 minutes from the Empire State Building.
Business response:
Dear Estuardo, We appreciate your feedback on your overall experience at our hotel. It's great to hear that you found our location in Midtown Manhattan to be privileged, with close proximity to popular attractions and landmarks. However, we apologize for any disappointment caused by the state of our facilities. We understand that the rooms may have lacked certain amenities or modern features. We also apologize if the bathroom felt austere and old. We value cleanliness and will ensure that our housekeeping team pays attention... read more
Pleasant Not the best cleaning and thin walls Very nice and helpful staff and great location!
Business response:
Dear Guest, Thank you for sharing your feedback with us. We're glad to hear that you found our staff nice and helpful, and that the location of our hotel was great for your needs. However, we apologize for the cleaning not meeting your expectations and for the inconvenience caused by thin walls. We take cleanliness and comfort seriously, and we will address these issues with our housekeeping team. Additionally, we will explore solutions to improve sound insulation in our rooms. Your comments are valuable to us, and we apprec... read more
Great place with great people that work there always helpful Friendly staff Location.
Business response:
Dear Margaret, Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our hotel and that our staff was always helpful and friendly. We strive to provide excellent service and create a welcoming atmosphere for our guests. We're glad that our location worked well for you. We appreciate your kind words, and we look forward to welcoming you back in the future for another enjoyable stay. Regards, Heritage Hotel New York City Management
Heritage Hotel is amazing Would have been stellar if they had a bar. Everything else was stellar. The location & had the essentials you would need for a visit.
Business response:
Dear Cruz, We're thrilled to hear that you had an amazing experience at the Heritage Hotel! We're glad that you found the location convenient and that the hotel provided all the essentials you needed for your visit. We appreciate your feedback regarding the absence of a bar, and we will take it into consideration as we continue to improve our services. We're delighted that everything else about your stay was stellar, and we hope to have the opportunity to welcome you back in the future for another exceptional experience. Tha... read more
Top ligging! De kamer was beperkt in grootte voor 4personen. Amper mogelijk om 4 koffers in de ruimte te plaatsen. Men zou de kamer eigenlijk maar voor maximaal 3 personen mogen gebruiken. In de badkamer was het verluchtingsrooster erg vuil, deze zat vol stof. De locatie is echt top! De frigo werkte erg goed. Het personeel is vriendelijk en behulpzaam!
Business response:
Dear Hanne, We appreciate your positive feedback about our top location and the efficient fridge in your room. It's wonderful to hear that our staff was friendly and helpful during your stay. However, we apologize for the limited room size, which made it challenging to accommodate four people and their suitcases comfortably. We understand your concern and will take it into consideration for future improvements. We also apologize for the cleanliness issue with the bathroom vent. We take cleanliness seriously and will address ... read more
Pleasant
Cheap and cheap. The room was far too small, we could hardly move in the room. We had to keep the blinds closed because builders were working outside our windows. The elevator was difficult to get use of and both were very small. The location was fantastic and the staff were pleasant.
Business response:
Dear Lisalynne, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel's location fantastic and our staff pleasant. However, we apologize for the issues you experienced with the room size and the inconvenience caused by the ongoing construction outside your windows. We understand that a cramped room and disruptions can greatly impact your stay. We will take your comments into consideration as we work towards improving our facilities and services. Thank you for bringing these matters to our ... read more
Frequently asked questions about Heritage Hotel
How is Heritage Hotel rated?
Heritage Hotel has a 4.1 star rating with 5,517 reviews.
When is Heritage Hotel open?
Heritage Hotel is open now. It will close tomorrow at 12:00 a.m.