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Trident Plumbing
- Plumbing
- Frisco, TX
About this business
Location details
15222 King Rd Ste 301, Ste 301, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This review is not based on the plumber, *****, as he was fantastic. This is based entirely on the cost, which was $298 to re-light the pilot light on my water heater. That cost seems excessive considering no parts were replaced.
Business response:
Thank you for your feedback, and we're genuinely glad to hear that ***** provided you with excellent service. We appreciate you recognizing his professionalism.We understand that the cost may have been unexpected. Our service fee reflects much more than simply relighting a pilot light. When we dispatch a licensed plumbing professional, you're paying for the expertise to safely diagnose and troubleshoot any issue they encounternot just the final task performed. Whether the solution is simple or complex, our technician arrives... read more
Very shady and try to upsell you on everything do not recommend
I am not sure if this company has perhaps sold recently. After the 2000 freeze we used them and they were good. The last two times we used them, we had to have a different company come in and fix the problem they couldnt solve. Definitely wont use them again.
Business response:
****, We appreciate your feedback and are always looking for ways to improve. Our ownership has not changed would love to hear from you directly. If some part of our of process needs refining it would be so beneficial to know. We've reviewed our records and can't find an account with your name, there for no frame of reference. We'd like the opportunity to earn your business and hear your side of the story. Please reach out, this is a great opportunity to learn from mistakes.
Problem with shower fixture not solved. Fixture less functional than before repair. More thorough testing would have revealed this. Had to call and schedule a second visit. Expected more from this company.
Frequently asked questions about Trident Plumbing
How is Trident Plumbing rated?
Trident Plumbing has a 4.9 star rating with 1,571 reviews.
When is Trident Plumbing open?
Trident Plumbing is closed now. It will open at 8:00 a.m.