This profile has been claimed by the business owner or representative.
Embassy Suites by Hilton San Antonio Landmark
- Hotels
- San Antonio, TX
About this business
Location details
5615 Landmark Parkway, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The check in process could use some improvements. I felt like the ladies at the front are told to say “the football team has to check out, then we have to clean the rooms, before you can get your keys.” We paid ALOT of money and I would’ve been so mad if our room hadn’t have been ready at 3. The room was clean, property was well kept, staff was friendly. I do think the hotel should have a bartender during the check in time because they were ALOT of people waiting for their rooms, and no one was working at the bar. This would... read more
Business response:
Thank you for taking the time to leave us with feedback, it is truly appreciated. I apologize that you felt shorted by our check in process. Though we love to provide early check ins when possible we are not always able to. Due to the large amount of requests for early check ins on that date that we were not able to provide we felt that guests would appreciate an answer as to why we were unable to do so. It certainly would be a good idea to have the restaurant open for late games and I will share that feedback my Food and Be... read more
I loved location and decor. All of the staff were engaging and pleasant. Parking out front is a bit sparse. The pillows are way too soft...need to clump three together to have the support of single regular pillow.
Business response:
Thank you for taking the time to leave us with feedback, it is truly appreciated. I'm happy to see that you enjoyed your experience with our staff and the property itself. Though our street parking out front is limited we do offer a back lot to guests that offers significantly more space should you need it. Thank you for your time and I hope you have a wonderful day!
We went for a wedding and it was perfect for our need!
Business response:
Thank you very much for taking the time to leave us with feedback, it is truly appreciated! It's wonderful to see that you were able to have such a great experience at our hotel. Our team strives to provide each guest with a better and brighter stay and we are always happy to see when we have achieved that goal! We hope that you will consider staying with us again so that we may provide you with another wonderful experience. Thank you again for your time and I hope you have a wonderful day!
Enjoyed our stay! Wonderful hotel, very friendly and helpful.
Business response:
Thank you very much for taking the time to leave us with feedback, it is truly appreciated! It's wonderful to see that you were able to have such a great experience at our hotel. Our team strives to provide each guest with a better and brighter stay and we are always happy to see when we have achieved that goal! We hope that you will consider staying with us again so that we may provide you with another wonderful experience. Thank you again for your time and I hope you have a wonderful day!
The pool and hottub were under construction the whole 5 days. They charged $10 for breakfast which wasn't any better than a regular continental breakfast. The furniture was a little outdated and the WiFi was very unreliable. Not what I expected from a Hilton by far.
only complaint was that breakfast was not included, cost $10. We walked a short distance to Early Edition Restaura, Steak and eggs for $11, well worth the walk.
Business response:
Thank you very much for taking the time to leave us with feedback, it is truly appreciated! It's wonderful to see that you were able to have such a great experience at our hotel. Our team strives to provide each guest with a better and brighter experience so if there is anything we could do to make future stays any better please let me know!
Nice place, clean, modern and friendly staff
Business response:
Thank you very much for taking the time to leave us with feedback, it is truly appreciated! It's wonderful to see that you were able to have such a great experience at our hotel. Our team strives to provide each guest with a better and brighter experience so if there is anything we could do to make future stays any better please let me know!
Excellent over all, but very impressed by how accommodaring the staff was. I went from CA to greet my son returning from deployment, but had to leave without seeing him because his return kept getting pushed back. I had all kinds of things for him to get resettled. The staff was incredibly understanding and kept everything for him to claim 2 days afrer I left the hotel. Thank you!
Business response:
Thank you very much for taking the time to leave us with feedback, it is truly appreciated! It's wonderful to see that you were able to have such a great experience at our hotel. Our team strives to provide each guest with a better and brighter stay and we are always happy to see when we have achieved that goal! We hope that you will consider staying with us again so that we may provide you with another wonderful experience. Thank you again for your time and I hope you have a wonderful day!
Frequently asked questions about Embassy Suites by Hilton San Antonio Landmark
How is Embassy Suites by Hilton San Antonio Landmark rated?
Embassy Suites by Hilton San Antonio Landmark has a 4.5 star rating with 2,584 reviews.
When is Embassy Suites by Hilton San Antonio Landmark open?
Embassy Suites by Hilton San Antonio Landmark is closed now. It will open at 9:00 a.m.