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Embassy Suites by Hilton San Antonio Landmark
- Hotels
- San Antonio, TX
About this business
Location details
5615 Landmark Parkway, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great hotel. We stay here every time we come to manhattan. Large area for our kids to run around on the main floor. Extremely friendly and helpful staff. They seem to go out of their way to make your stay comfortable.
Business response:
Thank you very much for taking the time to leave us with feedback, it is truly appreciated! It's wonderful to see that you were able to have such a great experience at our hotel. Our team strives to provide each guest with a better and brighter experience so if there is anything we could do to make future stays any better please let me know!
Nice hotel & great location to walk to many shops and restaurants.
Business response:
Thank you very much for taking the time to leave us with feedback, it is truly appreciated! It's wonderful to see that you were able to have such a great experience at our hotel. Our team strives to provide each guest with a better and brighter stay and we are always happy to see when we have achieved that goal! We hope that you will consider staying with us again so that we may provide you with another wonderful experience. Thank you again for your time and I hope you have a wonderful day!
It was a great stay!! Clean friendly very accommodating.
The check in process could use some improvements. I felt like the ladies at the front are told to say “the football team has to check out, then we have to clean the rooms, before you can get your keys.” We paid ALOT of money and I would’ve been so mad if our room hadn’t have been ready at 3. The room was clean, property was well kept, staff was friendly. I do think the hotel should have a bartender during the check in time because they were ALOT of people waiting for their rooms, and no one was working at the bar. This would... read more
Business response:
Thank you for taking the time to leave us with feedback, it is truly appreciated. I apologize that you felt shorted by our check in process. Though we love to provide early check ins when possible we are not always able to. Due to the large amount of requests for early check ins on that date that we were not able to provide we felt that guests would appreciate an answer as to why we were unable to do so. It certainly would be a good idea to have the restaurant open for late games and I will share that feedback my Food and Be... read more
I loved location and decor. All of the staff were engaging and pleasant. Parking out front is a bit sparse. The pillows are way too soft...need to clump three together to have the support of single regular pillow.
Business response:
Thank you for taking the time to leave us with feedback, it is truly appreciated. I'm happy to see that you enjoyed your experience with our staff and the property itself. Though our street parking out front is limited we do offer a back lot to guests that offers significantly more space should you need it. Thank you for your time and I hope you have a wonderful day!
We went for a wedding and it was perfect for our need!
Business response:
Thank you very much for taking the time to leave us with feedback, it is truly appreciated! It's wonderful to see that you were able to have such a great experience at our hotel. Our team strives to provide each guest with a better and brighter stay and we are always happy to see when we have achieved that goal! We hope that you will consider staying with us again so that we may provide you with another wonderful experience. Thank you again for your time and I hope you have a wonderful day!
the hotel in general very good, the food good, the drinks are watery they do not know anything. very bad communication there is no way to communicate with hotel staff, at least with so much current technology should have something on hand to translate at once. in general good except I repeat that it was difficult for me to communicate.
Business response:
Thank you for taking the time to leave us with feedback, it is truly appreciated. I would first like to say that I'm happy you were able to have a good overall experience with our property. We strive to provide guests with a great experience and are always happy to see when we have achieved that goal. I understand that it can be difficult when a language is not shared and translation devices are not available. I will be passing your valuable feedback onto my General Manager to see if we could have a device available in the f... read more
I’ve stayed in hotels all over and never been so bent over. Regular rate on website $128, charged $360. Booked queen beds and got doubles. Most disappointing stay of my life
Frequently asked questions about Embassy Suites by Hilton San Antonio Landmark
How is Embassy Suites by Hilton San Antonio Landmark rated?
Embassy Suites by Hilton San Antonio Landmark has a 4.5 star rating with 2,643 reviews.
When is Embassy Suites by Hilton San Antonio Landmark open?
Embassy Suites by Hilton San Antonio Landmark is closed now. It will open on Monday at 9:00 a.m.