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The Foundation Works
- Structural Engineers
- Burbank, CA
About this business
Location details
2411 W. Empire Ave, Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In a word, our satisfaction with FW was average. Our broker called them to perform a foundation inspection on a property in escrow. FW honored the free inspection even though the property was in escrow. That was cool. We offered to pay because we didn't know they had that policy until after the inspection. What wasn't so cool was that our inspector came off as standoffish and uninterested in doing the job. His vibe was very "doomsday" and we just couldn't figure out why. He actually passed the work onto another contractor ci... read more
Business response:
"Hello there, and thank you so much for taking the time to give us your feedback. I've reviewed the job file on this property in order to gain further insight into the particulars of it. Whereas it is my hope that every client will have total satisfaction in all regards, I appreciate you pointing out both the ups and the downs of your experience, as that is very useful information to us to have and it allows us to continually tune and adjust our service to provide better and better service now and in the future. We strive to... read more
We did not end up having them do the work only because it was a lot of money (which would have seriously changed our house negotiations had we known about it) and a lawyer suggested before we sue the original company that we peaceably approach them and have them make good. Which is what happened, so the original company that missed it will be doing the work, and at cost. Because they acknowledged that they seriously f---ed up. But Tom's assessment was a guide for the new engineer, and when I offered to pay something for thei... read more
Business response:
"Hi, well I'm always glad to see a happy ending, I hope the project comes together great and holds your house properly onto the hill! If there is anything we can ever do to further assist, we'll be there! :) At your service, Tom Pelletier, Owner The Foundation Works"
They were prompt, cleaned up after themselves every day and were informative and friendly.
Business response:
"Hi there! Well thank you so much for your kind words, we are very appreciative for having been awarded the job and I'm so glad that you enjoyed the experience! If there is anything else we can do for you, please don't hesitate to reach out! At your service, Tom Pelletier, Owner The Foundation Works"
Need the housefoundation replaced. I called Foundation Works Brad came out was very polite said this was to big a job and recommed another foundation company. I would recommend this company for a foundation inspection if buying or selling a home, this seems to be what they do.
Business response:
"Hello, and thank you for taking a moment to let others know that you are happy with our service! I spoke to our Senior Lead Inspector, Brad, and also took a look at the file created based on the inspection we performed. I wish we could have had better news for you, but yours is a very unique, very uncommon really, type of foundation failure and whereas we could have taken it on, we do know that this particular type of footing is best left to a particular hillside specialist (also highly rated on Angie's List), that company ... read more
The inspector, Tom, from The Foundation Works did an excellent job. He was punctual, attentive, thorough and very clear and complete in his communication. He thoroughly inspected the foundation and the structure of the house we are in escrow in, carefully pointed out all the good and the bad issues. In addition, he was clear with communicating what parts of the structure/foundation he was unable to inspect because access was unavailable. With his report, we were comfortable in proceeding through escrow.
Business response:
"Hi! Well that was a fun inspection for sure! You've certainly told the lesser tale here, you and your sweetheart have truly found a one-of-a-kind house there, in the literal sense of the term! Having inspected countless thousands of homes, I can't recall having ever seen one built extensively out of recycled telephone poles...and yet obviously built by a true craftsman who could be categorized as a legend among many of the mere mortals in the industry today! Enjoy the new place, it's charming, bohemian vibe should bring yea... read more
In the simplest terms, they where great to work with. They gave extensive information during there initial inspection. There crew was very respectful and they finished on time including permitting by the city of LA. I would highly recommend this company with out reservation
Business response:
"Hello there! Thank you so much for sharing your experience of having worked with us, hearing that our team is putting smiles on many faces never gets old! If we can be of any further assistance, please of course do not hesitate to reach out, we very much appreciate having had the opportunity to give your foundation the tuning up it was longing for! Always at your service, Tom Pelletier, Owner The Foundation Works" Read more
Brad came promptly. He appeared very profession and did the work as expected. He provided a thorough evaluation report immediately. I had some minor issues which according to him do not need immediate attention. I will definitely keep Foundation Works in mind when I have the resources to get these recommendations done. You seldom see honest contractors like them these days.
Business response:
"Hello there! Thank you so much for the kind words about Brad, we are proud to have him on our team and I am always comforted by knowing that he represents my company out there in a way that yes, raises the bar or everyone else! I really appreciate that you noticed the care factor that Brad has, your validation just further strengthens our resolve that we are marching down the right road! At your service, Tom Pelletier, Owner The Foundation Works" Read more
I found The Foundation Works on Angie's List when we were recently in escrow on a house built in 1914. The initial home inspection revealed that a more detailed inspection of the foundation was probably necessary. Thankfully, The Foundation Works had a coupon for Angie's List subscribers for a free inspection valued at up to $150. The Foundation Works was also on our realtor's list of recommended foundation repair/inspection vendors. I called The Foundation Works on short notice, as we only had 5 business days before the ins... read more
Business response:
"Hi! Thank you so much for taking to time to write this detailed review, it is very much appreciated! Whereas it sounds like our findings helped lead you to decide against the purchase of this home, it is of course my hope that around the next corner, you will find a home that makes you thankful that this one "did not work out"! When that times comes, we will be glad to look at it for you and hopefully give the foundation a clean bill of health! We are blessed to be swamped with business, in no small part due to the kind wor... read more
Extremely detailed and professional. No sales pressure for retrofit. We will be hiring them to do our foundation repair.
Business response:
"Good morning! Wow, what a great thing to see first thing in the morning! Thank you for your kind words, we are truly grateful! I'm so glad to hear your feedback, we do pride ourselves on NOT pressuring people, rather just informing them so they can make their own educated decisions, so I'm glad to hear that you've done just that! At your service, Tom Pelletier, Owner The Foundation Works" Read more
Frequently asked questions about The Foundation Works
How is The Foundation Works rated?
The Foundation Works has a 4.9 star rating with 438 reviews.
When is The Foundation Works open?
The Foundation Works is open now. It will close at 5:00 p.m.