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Embassy Suites by Hilton San Antonio Landmark
- Hotels
- San Antonio, TX
About this business
Location details
5615 Landmark Parkway, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This property needs serious update, from carpets, social and rooms, bed (our two beds were extremely noisy), more light in the rooms, burnt light bulbs, no parking, most were blocked. The business center would not open with the key, no paper in printer, in general very poor experience. I was there for aGOP convention and was much better than this time.
Business response:
Thank you for taking the time to leave us with feedback--it is truly appreciated. I would first like to take a moment to apologize that you had such a disappointing stay with us. We strive to provide guests with better and brighter experiences and we certainly fell short. We want each guest to have a great experience at our property and I apologize that this was not the case during your time here. If there is anything I can do to make up for these short comings please do not hesitate to reach out to me at the email or phone ... read more
The hotel was clean and we had a friendly, efficient check-in. However, our toilet handle was broken and we needed to lift the plunger inside every time we needed to flush. It was late when we got back to our room from the game and hanging out with friends, so didn’t want to call maintenance. I’m surprised though that if housekeeping cleaned the toilet between guests, there’s really no way that they couldn’t have seen this. The bed was much firmer than our liking, but the few breakfast rolls we grabbed while heading out ... read more
Business response:
Thank you for taking the time to leave us with feedback--it is truly appreciated. I would first like to take a moment to apologize that you had such a disappointing stay with us. We strive to provide guests with better and brighter experiences and we certainly fell short. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our maintenance and housekeeping teams. We work very hard to keep all the furniture and appliances fully functional and operational and ... read more
Ok except they could not get up hot water. Do not like ice cold showers.
Business response:
Thank you for taking the time to leave us with feedback--it is truly appreciated. I would first like to take a moment to apologize that you had such a disappointing stay with us. We strive to provide guests with better and brighter experiences and we certainly fell short. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our maintenance team. We work very hard to keep all the furniture and appliances fully functional and operational and I am sorry we fell... read more
The hotel was in a pretty good location and it had a nice breakfast set up each day for their guests. But I didn’t like the fact that the room we stayed in was actually smaller then it look on the website when we selected this hotel. It was just to small for us. Plus, the air conditioning was not good in the room because it would blow cool for a while then blow heat and the face front of the air conditioning was all thrown up it was just old and thrown up.
Business response:
Thank you for taking the time to leave us with feedback--it is truly appreciated. I would first like to take a moment to apologize that you had such a disappointing stay with us. We strive to provide guests with better and brighter experiences and we certainly fell short. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our maintenance team. We work very hard to keep all the furniture and appliances fully functional and operational and I am sorry we fell... read more
Had a reservation and a rollaway months in advance and when I arrived in the evening hotel was fully booked ended up in a handicapped room abs they did not have a rollaway. Had to scramble to find a place for my kid to sleep.
I was not to happy that I had to pay the same rate as if breakfast was included. Instead you were charging an additional $11.00 per person.
Business response:
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost instead of a free limited continental breakfast that other brands may offer. I would also like to let you know for the future you may also inquire about our Bed and Breakfast packages that add $5 per person to the room rate ... read more
My stay was okay, I was really disappointed because I picked that hotel because it had a pool and a hot tub! I came to town for a triathlon and I really needed the, I didn't find out until check in that the pool was out if service, so I was really disappointed in that!!
Business response:
Lisa, I would first like to take a moment to thank you for leaving us with feedback, it is truly appreciated. Next I would like to apologize that you were not informed of our pool's closure. We attempted to contact or notify each guest that booked with us and it appears we were not fully successful. Please feel free to contact me here at the hotel and I will do my best to make this situation right! Should you choose to stay with us again know that our pool area is now fully open and renovated. Thank you for your time and ... read more
Frequently asked questions about Embassy Suites by Hilton San Antonio Landmark
How is Embassy Suites by Hilton San Antonio Landmark rated?
Embassy Suites by Hilton San Antonio Landmark has a 4.5 star rating with 2,585 reviews.
When is Embassy Suites by Hilton San Antonio Landmark open?
Embassy Suites by Hilton San Antonio Landmark is closed now. It will open on Monday at 9:00 a.m.