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Embassy Suites by Hilton San Antonio Landmark
- Hotels
- San Antonio, TX
About this business
Location details
5615 Landmark Parkway, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No hot water. Sink drain sloooooow. Desk clerk no hello no smile. Summarily told us she could not guarantee a late check out. Instead told us to reach out to the desk in the a.m.
Awful experience
Firstly, it’s a very clean establishment, and the staff are friendly nice people. This review is to allow other people to know that if you’re offered a room on the end near an exit on the first floor, do not expect hot water at all. No showers, unless you like cold showers in winter. We stayed two nights, and on the morning of our departure my husband and I wanted to have a nice hot shower before heading out. I let the hot water run for 10 minutes, periodically checking to see if it had warmed up, it got colder. I informed t... read more
Business response:
Thank you so much for taking the time to leave feedback regarding your stay. We truly appreciate hearing from our guests. I apologize for the problem you experienced with the hot water at the hotel. Our front desk agent should have addressed the issue immediately, rather than advising that rooms at the end of the hall don't get hot water. Please know that this issue will be addressed with our front desk agents. The problem was caused by a maintenance issue. Because your reservation was made by a third-party, I cannot ... read more
Business response:
I am sorry to see that your stay at the hotel was not as you expected. We strive very hard to make sure that our guests have a great experience, but apparently we failed to accomplish that during your stay. We would be happy to attempt to make things right, so please feel free to contact me. Thank you.
Business response:
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I'm happy to see that overall you were able to enjoy your stay; however, it appears that you may have encountered some problems. I would like to sincerely apologize for any bad experiences that have negatively affected your stay. If there is anything I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal i... read more
Nice hotel, close to everything. However, we booked our stay & paid for breakfast to our booking reservations already, but the hotel charged us again for breakfast and won't refund us. So, check your receipt before you check out! Poor customer service
Business response:
Thank you very much for taking the time to leave us with feedback--it is truly appreciated! We are sorry to hear that you were charged for a breakfast that was supposed to be included in your stay. If you would provide us with you name, and the dates you were here, we would be happy to refund the cost of the breakfast.
Highly over priced, I had the presidential suite and it was like any other room but twice as high. I will never stay again unless they make it right with me
Business response:
Thank you for taking the time to leave us with feedback--it is truly appreciated. I would first like to take a moment to apologize that you had such a disappointing stay with us. We strive to provide guests with better and brighter experiences and we certainly fell short. We want each guest to have a great experience at our property and I apologize that this was not the case during your time here. I noted that you were dissatisfied with our Presidental Suite. Our suites are considerably larger than our regular rooms and c... read more
Beds are hard as a rock, the shower didn't work, they nickle & dime you for everything. $10 for parking, $10 per person for the continental breakfast, they didn't have an extra blanket. I wish that we stayed at the hotel across the street.
Frequently asked questions about Embassy Suites by Hilton San Antonio Landmark
How is Embassy Suites by Hilton San Antonio Landmark rated?
Embassy Suites by Hilton San Antonio Landmark has a 4.5 star rating with 2,585 reviews.
When is Embassy Suites by Hilton San Antonio Landmark open?
Embassy Suites by Hilton San Antonio Landmark is closed now. It will open on Monday at 9:00 a.m.