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Embassy Suites by Hilton San Antonio Landmark
- Hotels
- San Antonio, TX
About this business
Location details
5615 Landmark Parkway, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Aside from the people partying it was a nice hotel. The hotel has just opened up but the staff seemed to be experienced or at least well trained.
Fantastic! A very pleasant stay. Staff was helpful. The room and amenities were superb. Will plan to stay at this Hilton again the next time I am in Manhattan.
I recently returned from Afghanistan and my family and I decided to stay here. It was very nice, very clean, and a very good overall stay.
Beds were very comfortable. Pillows were great. Towels very fluffy. Housekeeping was hit or miss. One day empty toilet paper wasn't replaced. One day beds weren't made. One day sink wasn't cleaned. But the staff was very nice and corrected problems immediately. I wish they had free breakfast.
Rooms were clean and spacious. However the connecting door in ours allowed a lot of noise from teenagers in the next room which made it difficult to sleep. There is also a club across the street that plays loud music late into the evening on weekends. Breakfast is ok. Overall, a nice enough hotel but I would not stay here again.
Business response:
Thank you for providing your feedback. Our team always encourages our clients to provide their feedback whether positive or negative as we use both as a way to improve our services.
Have stayed at the embassy landmark in san antonio a few times. Our stays have always been great. The first surprise that now you have to pay for parking. $11 a day. There is no reason for this as the parking lot was not secure. There are bars as you enter the lot but it doesn't require payment or payment as you leave. Anyone can come in and out at their own will. The manager special used to have great desserts. Now a wrapped stale cookie that were served two nights in a row. Next our toilet broke in the middle of the night.... read more
Business response:
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We take all guest comments seriously and are committed to improving. If you’re open to sharing more details, our team would welcome the opportunity to better understand your stay.
The room was just fine. The bed was adjustable which was nice. I like soft and my husband prefers a firmer mattress. I was unhappy about a few things during our stay though. The pool temperature was too cold. My kids finally braved it but I just couldn't even get in. The hot tub temp was nice but the jets didn't work. There should have been more people working the breakfast time. One "chef" was not enough to keep up with the demand of so many people coming down for breakfast at the same time. A bunch of us had to get our kid... read more
Frequently asked questions about Embassy Suites by Hilton San Antonio Landmark
How is Embassy Suites by Hilton San Antonio Landmark rated?
Embassy Suites by Hilton San Antonio Landmark has a 4.5 star rating with 2,643 reviews.
When is Embassy Suites by Hilton San Antonio Landmark open?
Embassy Suites by Hilton San Antonio Landmark is closed now. It will open on Monday at 9:00 a.m.