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Embassy Suites by Hilton San Antonio Landmark
- Hotels
- San Antonio, TX
About this business
Location details
5615 Landmark Parkway, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst
Business response:
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We take all guest comments seriously and are committed to improving. If you’re open to sharing more details, our team would welcome the opportunity to better understand your stay.
To start with, the parking is NOT free like described. While my room was clean, when I went to bed, the headboard was inches away from the wall so the slightest movement would make it knock loudly against the wall so I averaged a few hours of sleep due to continuously being woken up with the sound. I reported it to staff and all I was told is they’d have maintenance look at it. No offer for a thing and I eventually just had to get up and drive home because I couldn’t sleep.
The bed was horrible...my oin and I both agree that the beds were terrible and we got no sleep. Then the parking at this location is less then ideal. There is streetside parking, but was all full. Then we tried the parking garage and it was sketchy at night and didn't feel safe parking there with my son and I. We will not be staying again....ever.
Bed was awful...shower was cold
Business response:
Thank you for taking the time to share about your recent stay with us. We value every guest, and especially our loyal Hilton Honors members. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. We sincerely appreciate your feedback as we continually work to improve. Please contact me directly at the email or phone number below if there is anything I can do for you. We hope to welcome you back soon.
No hot water. Sink drain sloooooow. Desk clerk no hello no smile. Summarily told us she could not guarantee a late check out. Instead told us to reach out to the desk in the a.m.
Awful experience
Frequently asked questions about Embassy Suites by Hilton San Antonio Landmark
How is Embassy Suites by Hilton San Antonio Landmark rated?
Embassy Suites by Hilton San Antonio Landmark has a 4.5 star rating with 2,643 reviews.
When is Embassy Suites by Hilton San Antonio Landmark open?
Embassy Suites by Hilton San Antonio Landmark is closed now. It will open on Monday at 9:00 a.m.