This profile has been claimed by the business owner or representative.
Embassy Suites by Hilton San Antonio Landmark
- Hotels
- San Antonio, TX
About this business
Location details
5615 Landmark Parkway, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There was no water last night when we got back to our room. This morning we got water back but no hot water. Because I book through this sight they could comp my room.
Room was not very clean. There was hair in the sink and tub. We happened to lift the cushions on the sofa and it was very dirty. The toilet seat was broken. It took 2-3 minutes to get hot water in the sink, the sink was very slow draining. For the price if the room we would not stay there again We should have complained while there, but did not.
No hot water and the hotel s5aff did nothing about it. No shower for 3 days. Unacceptable
Front desk staff incredibly rude. Dog poop all over the grounds. Shower didn’t work. No shades for window so like sleeping in daylight.
I paid for the room with the app, then we arrived and they had no rooms clean! They ended up having someone clean a room for us to stay in, but the accommodations were not what I paid for. Pre-paid for breakfast, and the attendant didnt have our name on the list and was real rude about it. Overall, I expect better from a Hilton.
The staff was incredibly rude and unhelpful. We show up at 1:30 a.m. with two kids under three, and the front desk isn't able to access the reservation. We're left to scramble and find a different stay in the middle of the night. The management on site was couldn't care less about our situation. I usually stay marriott, and this was an exception. I won't stay another Hilton property again
The beds were not comfortable. The service at the front desk was slow. Each time we went there we had to wait 10 minutes or more for a clerk. The hot tub would not work properly. Over all disappointed in the stay at Hilton Garden inn Manhattan.
Business response:
Thank you for taking the time to leave us with feedback--it is truly appreciated. I would first like to take a moment to apologize that you had such a disappointing stay with us. We strive to provide guests with better and brighter experiences and we certainly fell short. I have brought your comments to the attention of the appropriate Department Head who will address the issues accordingly. We want each guest to have a great experience at our property and I apologize that this was not the case during your time here. If ther... read more
I booked and paid for a king room. When I checked in, I was given a room with two queen beds, however, the clerk did not tell me the room was different from what I'd booked and paid for. I was running late for an event so I didn't have time to speak to the desk clerk to get the room changed, and my return to the hotel was after the front doors were locked for the night so the desk clerk was no where in sight. This was meant to be a romantic weekend with my partner, but if we'd wanted to sleep in a queen bed we would have ... read more
Frequently asked questions about Embassy Suites by Hilton San Antonio Landmark
How is Embassy Suites by Hilton San Antonio Landmark rated?
Embassy Suites by Hilton San Antonio Landmark has a 4.5 star rating with 2,585 reviews.
When is Embassy Suites by Hilton San Antonio Landmark open?
Embassy Suites by Hilton San Antonio Landmark is closed now. It will open on Monday at 9:00 a.m.