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FirstEnroll
- Business Services
- Holmdel, NJ
About this business
Location details
101 Crawfords Corner Rd, Suite 4233, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
FRAUDULENT COMPANY TAKING MONEY OUT OF MY ACCOUNT WITHOUT MY KNOWLEDGE
Business response:
****************,We are not a fraudulent company. On January 12, 2023 at 4:15:54 PM, you purchased and provided your signature as authorization to be charged the corresponding insurance premiums. We have your signed application on file, which more than addresses your false allegation of money being taken without your knowledge. Additionally, on the two occasions you requested a refund, our CS team was able to assist and honor both requests. You have been fully reimbursed. Please be mindful of the claims you make online. Bein... read more
This company is a scam they took payment for a fake insurance when we called the actual insurance Co they had no record of an active account that we supposedly purchased they need to be investigated and shut down they give false information to people and scam them out of money they are not telling the people the truth about what they really do when you call about insurance they are a fraud
Business response:
************, Your account is currently active. We are not a scam and the insurance is not fake. Please be mindful of the things you post online. We are more than happy to provide you with your VALID ACCOUNT INFORMATION and the carrier contact information for same. We are subcontracted by your carrier, so the flow of information is from them to us. We are hard pressed to believe that they are denying you have an account when you are currently paying on it and utilizing it's services. If you would like to be connected with yo... read more
Scam. I got insurance through them but found a better plan and canceled it before the trial date was over. I got my down payment back but then the next month they still took money out of my account! Total scam!
Business response:
******************,You did not "get insurance through" us. We do not provide insurance, we collect premiums in a billing capacity. I can provide you with the contact information for your agent, carrier or both if you would like. That being said, we did review your account and found that there was a billing error. We'd like to take the opportunity to apologize to you for this. The issue has been corrected and we will be emailing you confirmation of same and your full refund. If we can be helpful to you in any other regard, pl... read more
If "First Enroll" is only a billing company and not an insurance company, then they are knowingly involved in a scam. They claim in many responses below "we are not an insurance company", so they are allowing a fraudulent insurance company to use their services and then claim that they have no part of it. The "insurance company" that bills through them sold me a bogus policy and charged me $567.00 saying I could go to the same doctors I had, and it was essentially "Cobra" - this is completely false - it was nothing of the so... read more
Business response:
Neither First Enroll, nor the ******************* sold you anything. Your insurance agent did. We are not knowingly engaging in or supporting anything fraudulent. We further do not answer for sales related complaints. We are contracted directly by the Carriers. The insurance sales agents and agencies are also contracted directly by the carrier. We support many carriers and each works with many agents/agencies to sell their policies. We do not know of nor represent those relationships. If the policy was not to your liking or ... read more
I desperately needed health Insurance. I went through my state health connector in Dec 2022. The whole experience was bad . First Enroll plays a part in this mess. I am dissatisfied with the short time I dealt with this ridiculous company after I purchased a health insurance policy through the Massachusetts health connector. The website to access my benefits is NOT very user friendly either. I had such a bad experience with this 3rd party billing company that I was forced to cancel my policy today . To much conflicting infor... read more
Business response:
******************,While I am very sorry to hear of your unfortunate experience, First Enroll is in no way a "scam". I do apologize for the background noise within our call center, but we do have a lot of customer service representatives working within an open floor plan, which is a typical call center layout. With regards to your outstanding bill or your unhappiness with your provider, we have no involvement there and to include that information in a grievance lodged against us is both misdirected and inappropriate. We can ... read more
This company is a complete scam, they do not provide the service and cover what they claim to advertise. If you try to cancel them, they give you the run around. Beware , do not give them access to your bank account. They are quick to take money but drag themselves to return funds . We spoke to two representatives today and both claim their manager was busy to talk to us. They keep asking why you need to cancel and what other insurance is covering you.
Business response:
Hello. First Enroll does not "advertise" as we do not sell anything. We are the billing company. Your policy was sold to you by your insurance agent/agency which is a separate entity entirely and with which we have no affiliation. We are contracted by the carrier to process premium payments and have nothing at all to do with the sales process. Additionally your cancellation and refund request must be initiated with that same insurance agent/agency and then we simply process that directive. I presume you are having an issue c... read more
This company along with their agents in different states is just a scam that is benefiting from customers in need of *********************** They sell a product that looks real on paper, but delivers no service for the money collected from customers. Unfortunately for the customer they do not realize this is a complete scam until they are in need to use medical service. By the time you figure you are in a scam the company has benefited from hundreds of dollars from the customers. As other customers have reported this company... read more
Business response:
Mr. Ayala. First Enroll does not have agents, nor do we sell any products. We are a premium billing company and you are clearly confusing us with your insurance agency. Please feel free to contact customer service at 732-876-9733 for clarification on who you are really upset with. We do not represent any policies, agents or products. Please be clear on matters such as these before lodging false allegations. That is slander and you are mistaken.
Frequently asked questions about FirstEnroll
How is FirstEnroll rated?
FirstEnroll has a 1.5 star rating with 407 reviews.
When is FirstEnroll open?
FirstEnroll is closed now. It will open tomorrow at 9:00 a.m.