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FirstEnroll
- Business Services
- Holmdel, NJ
About this business
Location details
101 Crawfords Corner Rd, Suite 4233, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I spoke with First Enroll to get coverage for my son who was 26 and no longer on my health plan. They sold me Multi Plan coverage with *************************** I was told it covered hospital, Dr's and pharmacy. My son went to urgent care and we were told they aren't covered. Then he had pneumonia and I took him to ******* I got an EOB saying they dont cover hospital. This is a scam. They took my money for 1 year and I cancelled. They should be ashamed lying to people and letting them think they have coverage they di not.
Business response:
********************, We are sorry to hear of your experience with your sons medical care, but First Enroll does not sell insurance. We are a ******************* (billing) company. You are confusing our entity with your Insurance agent and agency. Their contact information for your use is: Agency - **************. Agent - ************************** ***********************************************************************************. ************. ********************** Please let ** know if we can be of any further assistance... read more
My husband acquired insurance through first enroll on April 11th 2023 and after doing my research April 12th ************************************************************************************************************************************************************* on the other end. I have spoken to my CC Company and will be filing a dispute against them for my full amount but its sad that these people are even allowed to do fraudulent business and get away with it. This has barely been 24hrs and they refuse to credit my CC... read more
Business response:
**************,First Enroll is a billing company. We do not sell insurance or anything else, so it is impossible that your husband acquired insurance through us. I am sure during the course of your extensive research you were able to surmise this fact. Upon review of your account, I do see that your cancellation request was processed yesterday and your refund was applied. Policy cancellations and refunds do take more than 24 hours to process as you might imagine, but your request was completed in a very timely manner. Please... read more
I had gallbladder surgery at ****************** in **********, *********** on Nov 17 2022 but First Enroll says it won't pay the 80% that it says on my card. They have PAID ZERO DOLLARS to date. I want to be reimbursed for my my payments starting Nov 2022 as they have NOT PAID ANYTHING towards my hospital bill!!!It says on my card they will pay 80% and I pay 20%. So far, no money has been sent to the hospital from First Enroll. They are crooks!
Business response:
***********************************,First Enroll collects premium payments only. We do not provide insurance or pay claims, that would be the role your provider ****************************** NAIC #***** ********************************************************************* **************. Please do follow up with them regarding any unpaid claims as launching false claims against First Enroll is not going to get that accomplished for you. If we can provide any further information , please let us know.
Disturbed about the manner and ease this company and its employees are conducting business so callously with charm at first to sell fraudulent insurance policies broken promises of refunds if unsatisfied in 30 days.I spoke with this company about an insurance policy. I learned after purchasing it that it's a discount plan only., not an insurance policy. I was informed and it is in writing that premiums would be refunded if not fully satisfisfied. I was billed 2/22/23. Plan started in effect 2/23/23. I was charged for 2nd mon... read more
Business response:
I would like to verify that I made this complaint. ****************************************
Extremely sketched out by my experience. Didn't see these reviews until AFTER I gave them my credit card info. Am in process of canceling, but the agent is forcing me to send a photo of my new insurance plan in order to cancel, which I do not feel comfortable with. Trying to find any other way to do so and cancel immediately. Am getting insurance through the ****** site to ensure this doesn't happen again.
Business response:
******************, First Enroll is your billing company. We collects premiums. We did not sell you your policy nor does your insurance agent work here. That being said, you are absolutely not obligated to show evidence of new coverage to cancel. If that request was made of you, I'd like to assist you in this matter immediately with your permission. For your knowledge your insurance agent is *********************************** of *************** Options. ************ or ************ ********************************
This is a horrible company. I called Covered california to pay my already existing ** care insurance bill and somehow got connected to this company. The woman said she was paying my bill for me on the phone and it was a third party payer thar costs $7 more than my insurance. She did not tell me it was her company. And when I called To cancel and I felt This was fraud they said they camcelled it and it would be returned but the money still wasnt returned in the week. I called Back again to speak to the agent who enrolled me t... read more
Business response:
While it is not our intention to delineate from the other parties actively working your policy, it seems prudent to clarify that First Enroll ONLY manages the collection of premiums on behalf of the carrier (in your case - ******************************) after your insurance agent (S&M ******************** LLC - *****************************) complete their enrollments. We are not involved in the sale of any insurance products at any ********* do not represent the products/policies of the insurance provider. We simply proces... read more
FRAUDULENT COMPANY TAKING MONEY OUT OF MY ACCOUNT WITHOUT MY KNOWLEDGE
Business response:
****************,We are not a fraudulent company. On January 12, 2023 at 4:15:54 PM, you purchased and provided your signature as authorization to be charged the corresponding insurance premiums. We have your signed application on file, which more than addresses your false allegation of money being taken without your knowledge. Additionally, on the two occasions you requested a refund, our CS team was able to assist and honor both requests. You have been fully reimbursed. Please be mindful of the claims you make online. Bein... read more
This company is a scam they took payment for a fake insurance when we called the actual insurance Co they had no record of an active account that we supposedly purchased they need to be investigated and shut down they give false information to people and scam them out of money they are not telling the people the truth about what they really do when you call about insurance they are a fraud
Business response:
************, Your account is currently active. We are not a scam and the insurance is not fake. Please be mindful of the things you post online. We are more than happy to provide you with your VALID ACCOUNT INFORMATION and the carrier contact information for same. We are subcontracted by your carrier, so the flow of information is from them to us. We are hard pressed to believe that they are denying you have an account when you are currently paying on it and utilizing it's services. If you would like to be connected with yo... read more
Scam. I got insurance through them but found a better plan and canceled it before the trial date was over. I got my down payment back but then the next month they still took money out of my account! Total scam!
Business response:
******************,You did not "get insurance through" us. We do not provide insurance, we collect premiums in a billing capacity. I can provide you with the contact information for your agent, carrier or both if you would like. That being said, we did review your account and found that there was a billing error. We'd like to take the opportunity to apologize to you for this. The issue has been corrected and we will be emailing you confirmation of same and your full refund. If we can be helpful to you in any other regard, pl... read more
Frequently asked questions about FirstEnroll
How is FirstEnroll rated?
FirstEnroll has a 1.5 star rating with 360 reviews.
When is FirstEnroll open?
FirstEnroll is closed now. It will open tomorrow at 9:00 a.m.