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FirstEnroll
- Business Services
- Holmdel, NJ
About this business
Location details
101 Crawfords Corner Rd, Suite 4233, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I do believe that I was scammed by this company. I spoke with an agent for a long time reviewing options for health insurance. I notified the agent on my needs for health care and I was hopeful for her helping me as I am struggling with my health at this time which requires visits to different specialists & for currently being on oxygen. When I finally found something that covered for everything that I need taken care of only to discover that the plan I purchased only covered certain individual Dr. visits. I am now unable to... read more
Business response:
We are sorry to hear about your experience and are here to facilitate your process to seek resolution. First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. Your plan has been cancelled as per your request on 7/13/2023. And a refund was issued to you on 7/27/23 and you should be receiving the credit shortly. We apologize for any inconvenience.
Scam! Scam! Scam!Looking for ***************** I listed below affiliated SCAMMERS!First Enroll/ First Enroll Health Plan (same company)YBM LLC/ YBM Essential Health Federal Life Sicuro Health Marketplace Enrollment Center/ Customer Service/ Member Service ( Based in *******)It started with an enrollment application process they claimed to be a ********************************************* the processor took the ****************** initial premium payment. I was NEVER informed or told at that time of enrollment First Enroll wi... read more
Business response:
We are sorry to hear about your experience. First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. When we were made aware of your situation, First Enroll processed a refund on July 12, 2021 and you should be receiving it shortly. We hope this helps you in your desire to resolve this situation.
I'm being charged ****** a month for insurance that is free though bc/bs and market place said they don't know why and so did ********** blue shield. Because my premium 0 per month . And since April 2023 they have been taking ****** out of my account. I want my money back now .
Business response:
We are sorry to hear about your experience. First Enroll does not advertise or sell insurance. Please contact your agent *********************** at ******************* LLC phone ************* email: ************************ for questions about billing for your *****************+100 policy .
Scam! Scam! Scam!!! I tried to add my conversation with them as a screenshot but couldn't. When I asked about where my cards were.....they said, "You unsubscribed to us". Lol. My bank is refunding my money. How there could be this many complaints to the BBB and still be operating is beyond me.
Business response:
We are sorry to hear about your experience and are here to facilitate your process to seek resolution.First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us.When we were made aware of your situation, First Enroll went ahead and put in for a refund based upon what you described as your experience with your insurance agent at ********* Health and your communicated desire to be refunded. This has been put in for and you should be r... read more
BEWARE OF FIRST ENROLL AND THEIR CHEAP PLANS On march 8, I applied for health insurance from First Enroll thinking I was getting a comprehensive plan starting starting march 9. After discovering plan was not a comprehensive plan, I decided to cancel policy before their 30-day free look period was up.On April 6, they received my cancellation request. On April 7, I received a cancellation confirmation letter. On the 3rd page of Welcome Letter their 30-Day Free Look paragraph states:We want you to be happy with your coverage. I... read more
Business response:
We are sorry to hear about your experience and are here to facilitate your process to seek resolution.First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with **.Our records indicate you were given a refund to your credit card back on May 17th fo the full amounts charged..If you have any further issues please reach out to ********************* to work through the details to get your matter resolved:Nest **************** *************... read more
STAR RATING IS MINUS 0 I sent this message to them:Who are you people? Why did $139.98 come out of our account on 04/27/23 and then again on 05/29/23? The money shows it went to BCBSND; We live in North Carolina. Furthermore BCBSNC stated this morning there is no record in my file they received any monies from you.I purchased the insurance through Marketplace. Marketplace does not charge money. BBB will be notified. If Market place made me go through a secondary company, then I was never notifed. I spoke with the insurance r... read more
Business response:
We are sorry to hear about your experience and are here to facilitate your process to seek resolution. First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. Please reach out to your insurance agency to work through the details to get your matter resolved: Clover Health Group, LLC 5455 N Federal Hwy STE H Boca Raton, FL 33433 (844) 692-0185 Our system indicates that on June 1, 2023 you requested to be reactivated per your ag... read more
This company guilty of deceptive practices. I had somehow got thrown over to their site and I thought I was dealing with an exchange in **. The sales person(Scammer) sold me the world. Went over everything and said all the right things, I asked for a print out of my EOBs I was emailed a list. after review it said many things that are important are not covered so I called back to question the salesperson on these items and was told that once I got into the system they all would be covered.Fast forward to January 2023 I had to... read more
Business response:
We are very sorry to hear of your experience with your agent and are here to help facilitate your process to seek resolution. First Enroll does not advertise nor do we sell insurance. We administrate the payment process for insurance carriers that contract with us. Please reach out to your insurance agency to work through details to get your matter resolved: Phone number. (435) 619-2393 Mailing address Sovereign Nations Insurance 6060 W 3650 N Suite 900 Ivins, UT 84738-6618 Email address dallon@sni.health
After losing my job and having group insurance for most of my entire work career, my wife and I began searching for a private insurance thru what we initially thought was the *************** Act website. We requested a callback and this insurance agent called ** back. We were allegedly offered an insurance with no deductible, 70% coverage and a $50 cash allowance for office visits. The health and prescription service was almost $400 monthly. Our first payment was in December 2022. The agent took our 1st payment over the phon... read more
Business response:
Thank you for providing your details on your experience and situation.First Enroll does not sell insurance nor do we represent the carrier products that you purchased from your insurance agent. Please reach out to them to resolve your issue.FirstEnroll only engages in the payment process end of your contract with your agent/carrier. If we can clear up any other concerns you may have, or assist you in any other way, please let ** know.
It is obvious that this company has no moral ground for doing business. Look through the reviews and you will see that they are not well liked. Their only defense is that they are not the insurance company that scammed us, they are just the ones taking the money for them. I guess the company enjoys trying to defend their position. A good company would ensure that they are working with reputable companies also. I would love to hear a drug dealer explain to the court that they did not make the drugs, they are simply collecting... read more
Business response:
We are sorry you had some difficulties with your plan. As you stated, we are not an insurance company; nevertheless, we do note that you called us on March 23rd for an explanation of your benefits. Despite having this information, you continued with your plan until this month, where you allege that your agent did not fully explain the policy in November of 2022. We are unsure why you did not cancel the policy in March having had the benefits explained to you then. As for our reviews, you will note that we have far more posit... read more
Frequently asked questions about FirstEnroll
How is FirstEnroll rated?
FirstEnroll has a 1.5 star rating with 360 reviews.
When is FirstEnroll open?
FirstEnroll is closed now. It will open tomorrow at 9:00 a.m.