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FirstEnroll
- Business Services
- Holmdel, NJ
About this business
Location details
101 Crawfords Corner Rd, Suite 4233, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company guilty of deceptive practices. I had somehow got thrown over to their site and I thought I was dealing with an exchange in **. The sales person(Scammer) sold me the world. Went over everything and said all the right things, I asked for a print out of my EOBs I was emailed a list. after review it said many things that are important are not covered so I called back to question the salesperson on these items and was told that once I got into the system they all would be covered.Fast forward to January 2023 I had to... read more
Business response:
We are very sorry to hear of your experience with your agent and are here to help facilitate your process to seek resolution. First Enroll does not advertise nor do we sell insurance. We administrate the payment process for insurance carriers that contract with us. Please reach out to your insurance agency to work through details to get your matter resolved: Phone number. (435) 619-2393 Mailing address Sovereign Nations Insurance 6060 W 3650 N Suite 900 Ivins, UT 84738-6618 Email address dallon@sni.health
After losing my job and having group insurance for most of my entire work career, my wife and I began searching for a private insurance thru what we initially thought was the *************** Act website. We requested a callback and this insurance agent called ** back. We were allegedly offered an insurance with no deductible, 70% coverage and a $50 cash allowance for office visits. The health and prescription service was almost $400 monthly. Our first payment was in December 2022. The agent took our 1st payment over the phon... read more
Business response:
Thank you for providing your details on your experience and situation.First Enroll does not sell insurance nor do we represent the carrier products that you purchased from your insurance agent. Please reach out to them to resolve your issue.FirstEnroll only engages in the payment process end of your contract with your agent/carrier. If we can clear up any other concerns you may have, or assist you in any other way, please let ** know.
It is obvious that this company has no moral ground for doing business. Look through the reviews and you will see that they are not well liked. Their only defense is that they are not the insurance company that scammed us, they are just the ones taking the money for them. I guess the company enjoys trying to defend their position. A good company would ensure that they are working with reputable companies also. I would love to hear a drug dealer explain to the court that they did not make the drugs, they are simply collecting... read more
Business response:
We are sorry you had some difficulties with your plan. As you stated, we are not an insurance company; nevertheless, we do note that you called us on March 23rd for an explanation of your benefits. Despite having this information, you continued with your plan until this month, where you allege that your agent did not fully explain the policy in November of 2022. We are unsure why you did not cancel the policy in March having had the benefits explained to you then. As for our reviews, you will note that we have far more posit... read more
I spoke with First Enroll to get coverage for my son who was 26 and no longer on my health plan. They sold me Multi Plan coverage with *************************** I was told it covered hospital, Dr's and pharmacy. My son went to urgent care and we were told they aren't covered. Then he had pneumonia and I took him to ******* I got an EOB saying they dont cover hospital. This is a scam. They took my money for 1 year and I cancelled. They should be ashamed lying to people and letting them think they have coverage they di not.
Business response:
********************, We are sorry to hear of your experience with your sons medical care, but First Enroll does not sell insurance. We are a ******************* (billing) company. You are confusing our entity with your Insurance agent and agency. Their contact information for your use is: Agency - **************. Agent - ************************** ***********************************************************************************. ************. ********************** Please let ** know if we can be of any further assistance... read more
My husband acquired insurance through first enroll on April 11th 2023 and after doing my research April 12th ************************************************************************************************************************************************************* on the other end. I have spoken to my CC Company and will be filing a dispute against them for my full amount but its sad that these people are even allowed to do fraudulent business and get away with it. This has barely been 24hrs and they refuse to credit my CC... read more
Business response:
**************,First Enroll is a billing company. We do not sell insurance or anything else, so it is impossible that your husband acquired insurance through us. I am sure during the course of your extensive research you were able to surmise this fact. Upon review of your account, I do see that your cancellation request was processed yesterday and your refund was applied. Policy cancellations and refunds do take more than 24 hours to process as you might imagine, but your request was completed in a very timely manner. Please... read more
I had gallbladder surgery at ****************** in **********, *********** on Nov 17 2022 but First Enroll says it won't pay the 80% that it says on my card. They have PAID ZERO DOLLARS to date. I want to be reimbursed for my my payments starting Nov 2022 as they have NOT PAID ANYTHING towards my hospital bill!!!It says on my card they will pay 80% and I pay 20%. So far, no money has been sent to the hospital from First Enroll. They are crooks!
Business response:
***********************************,First Enroll collects premium payments only. We do not provide insurance or pay claims, that would be the role your provider ****************************** NAIC #***** ********************************************************************* **************. Please do follow up with them regarding any unpaid claims as launching false claims against First Enroll is not going to get that accomplished for you. If we can provide any further information , please let us know.
Disturbed about the manner and ease this company and its employees are conducting business so callously with charm at first to sell fraudulent insurance policies broken promises of refunds if unsatisfied in 30 days.I spoke with this company about an insurance policy. I learned after purchasing it that it's a discount plan only., not an insurance policy. I was informed and it is in writing that premiums would be refunded if not fully satisfisfied. I was billed 2/22/23. Plan started in effect 2/23/23. I was charged for 2nd mon... read more
Business response:
I would like to verify that I made this complaint. ****************************************
Extremely sketched out by my experience. Didn't see these reviews until AFTER I gave them my credit card info. Am in process of canceling, but the agent is forcing me to send a photo of my new insurance plan in order to cancel, which I do not feel comfortable with. Trying to find any other way to do so and cancel immediately. Am getting insurance through the ****** site to ensure this doesn't happen again.
Business response:
******************, First Enroll is your billing company. We collects premiums. We did not sell you your policy nor does your insurance agent work here. That being said, you are absolutely not obligated to show evidence of new coverage to cancel. If that request was made of you, I'd like to assist you in this matter immediately with your permission. For your knowledge your insurance agent is *********************************** of *************** Options. ************ or ************ ********************************
This is a horrible company. I called Covered california to pay my already existing ** care insurance bill and somehow got connected to this company. The woman said she was paying my bill for me on the phone and it was a third party payer thar costs $7 more than my insurance. She did not tell me it was her company. And when I called To cancel and I felt This was fraud they said they camcelled it and it would be returned but the money still wasnt returned in the week. I called Back again to speak to the agent who enrolled me t... read more
Business response:
While it is not our intention to delineate from the other parties actively working your policy, it seems prudent to clarify that First Enroll ONLY manages the collection of premiums on behalf of the carrier (in your case - ******************************) after your insurance agent (S&M ******************** LLC - *****************************) complete their enrollments. We are not involved in the sale of any insurance products at any ********* do not represent the products/policies of the insurance provider. We simply proces... read more
Frequently asked questions about FirstEnroll
How is FirstEnroll rated?
FirstEnroll has a 1.5 star rating with 407 reviews.
When is FirstEnroll open?
FirstEnroll is closed now. It will open tomorrow at 9:00 a.m.