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G & R Heating and Air
- Heating & Air Conditioning/HVAC
- Gilberts, IL
About this business
Location details
24 Center Dr, Unit #9, Gilberts, IL, 60136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Simple part that costs $12, I was charged $175 to install, something that takes 5 minutes
Business response:
I am happy that we were able to fix your unit and get it up and running for you right away. We never install anything without your approval. We always give you the price ahead of time and will not install the work without your approval. Our price includes more than the part (which costs more than you think for an OEM part - not cheap China knockoff from some HVAC direct supply house that you might find online), it also includes labor and overhead for running a business. We are a legitimate company that offers quality work at... read more
no comment
1st tech had to go back to the office because he didn't have a part in his truck, took over an extra hour to get AND THEY CHARGED AN EXTRA TRIP CHARGE. He apparently didn't know what he was doing and was replaced 45 minutes later by another tech. After over 4 hours of my time (and over $400 for just a couple of sensors) it still wasn't fixed, he had to come back a few days later and I had to make arrangements for that.
Business response:
Hi Jerry, I am sorry to hear that you had a bad experience. We pride ourselves on our customer service, if we are wrong in something that we did, we will do our best to make it right. From the sounds of it, you may have been mischarged and are due for a refund. In the future, please reach out to us directly so that we can make it right - sometimes mistakes happen, and if that was the case, we will do our best to rectify our mistake. However, please contact us at your convenience. Our customer service/quality assurance depart... read more
The company quoted one price and then charged me another.
Business response:
Hi (consumer name withheld per their request), I am sorry to hear you had a bad experience. I would be happy to review your case, and if it turns out we are incorrect or told you something different, we will happily refund you the difference. We pride ourselves on doing honest work, and if we are in the wrong, we will take care of you. Our calls are all recorded so we will look into this for you. Can you please email me at customerservice@grheatingcooling.com and state exactly what happened (what you were told as a quote and... read more
Their expedited and good quality service is a great relief to us. Their cost of replacing a gas valve in a forces air furnace is closer to the high side. For average cost see link: http://www.fastacservice.com/blog/bid/232414/Furnace-Repair-Cost-Find-The-Average-Heating-Repair-Cost
I needed to remove my positive review!!! My furnace went out 2 days after G&R was here, so I talked to my regular HVAC pro AND 2 other HVAC pros after these guys worked on my furnace. I commissioned the G&R repairman to do a cleaning ... the consensus of other pros was that he should have cleaned the part, not change me $150 to replace in addition to the $98 furnace cleaning! I was given the choice of "replace for $150" or don't ... but then I would be without heat on a 3-day holiday weekend in January! BEWARE USING THE... read more
Business response:
(consumer name withheld per their request), Our price for the clean and check was $95 at that time. We found your flame sensor to be dirty and corroding. We recommended that you replace the flame sensor by the fact that it was dirty and corroding. When we signs of corrosion, we do not recommend cleaning the flame sensor for a couple of reasons: 1) Flame sensors are only expected to last 4-6 years at which point it is recommended that they be replaced as part of regular maintenance of your equipment. 2) Cleaning a flame senso... read more
not recommended
Business response:
We do not know who this is, nor do we recognize this review. If you have any questions or concerns please email us at customerservice@grheatingcooling.com. We would be happy to take care any issues you might have.
Careful: Tech showed up to discuss the job. I got a quote for services: Materials cost were high, labor seemed steep. I placed my bet on the quality service based on the online reviews on this site. The delivered service was NOT what I asked for, and first time I have to tell a tech while on-site my dissatisfaction on the quality of the work he did very little to correct. I called the owner and without listening what I had to say he went overly protective of his guy's work . HE LATER CAME BACK USING A DIFFERENT QUOTE DE... read more
Business response:
At G & R Heating and Air we pride ourselves on the quality of all of our work. After reviewing the quote and the job that was done, we found that the work was done as discussed in person and as specified in the quote. Not only that but the work was done 100% up to code and is working 100%. You will notice that nowhere in the above complaint does Mr (consumer name withheld at their request )say that there is a defect or problem with the work we did. The customer needed a section of his ductwork replaced and moved - this is ex... read more
I called to set up appointment for cleaning and testing my air conditioner. The appointment was for several days later as my unit was working and this was not for repair.The day of the appointment the time came and went and I did not hear from anyone. Finally an hour after the appointed time I called and Greg answered and said he was running late. He finally came 2 hour's later than scheduled. He was polite and serviced my air conditioners. Payment was what was stated on the phone when I called to set up appointment. It... read more
Business response:
I am glad that you were happy with your service! As far as the timing is concerned, it is our policy to always give our customers a 2 hour window just in case an earlier job is running later than expected. I am assuming that you were never informed of this window. I apologize on our behalf for this inconvenience, and I apologize that this window was not made known to you. I appreciate you taking the time to voice your concern as it allows us to address your concerns so that we can do better next time! If we are running later... read more
Frequently asked questions about G & R Heating and Air
How is G & R Heating and Air rated?
G & R Heating and Air has a 4.8 star rating with 3,073 reviews.
When is G & R Heating and Air open?
G & R Heating and Air is open now. It will close tomorrow at 12:00 a.m.