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G & R Heating and Air
- Heating & Air Conditioning/HVAC
- Gilberts, IL
About this business
Location details
24 Center Dr, Unit #9, Gilberts, IL, 60136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was change required in ac capacitor which cost $5-$10 and person who can for annual tuneup already removed bad parts and having new part and just to put part he was asking $289 through he could have put new one and take cost of part only but this company was asking too much price from customer which does not make sense
This contractor sucks, I hired them to fix my air conditioning, and they miss diagnos the problem and they want $1600 to fix it, they were going to replace the part that's working fine, I can't believe it when I see people giving them 5 starts ,it's a job they don't know shit
Technician tried his best to upsell me. Told me I needed to spend over $300 on a new thermostat when my current one was just out of batteries. The experience was straight up uncomfortable and I had to chase down the company for a response to my formal complaint. Wouldn't risk it again.
Business response:
Hi, it is our goal for all of our customers to have a 5-star experience with us - so we'd like to investigate further here. We did check our records and we show that our technician was dispatched to your location for a service call; on the call, it was discovered that the batteries were bad in the thermostat and our technician replaced them which resolved the issue. (A new thermostat was not installed.) If you have any further concerns to share with us, please email management directly at customerservice.hvacpros@gmail.com. ... read more
They did not fix the problem and charged me more than what they quoted
Business response:
Hi Ying, we are concerned about your review as we want all our customers to have a 5 star experience with us! While our technicians aim to be as accurate as possible with their estimates, from time to time there are unexpected items that pop up. However, we always inform our customers about the cost of any repair or installation before proceeding with the work. If you have any additional feedback for us, please call our dispatch office or contact us directly via email. Thank you again for your business! -G & R
I will never hire this company again. I paid $350 for a $20 part and 20 total minutes of the guy on site checking out the furnace and installing the part. He was an hour late to his 2 hour appointment window.
Business response:
Hi Nate, our prices include not only the parts themselves and the labor, but also our own 1 year guarantee on the work performed (which is alongside any manufacturers' warranties). We are always up front and honest about our service call prices, and any estimate for parts/repair must be approved by our customers before we proceed with the work. If you have any further feedback for us, please give our dispatch office a call or contact us online, it's our goal for all our customers to have a 5 star experience with us. -G & R
THEY CHARGED TOO MUCH. ALL I ASKED FOR WAS A FURNACE INSPECTION.
Business response:
Hi Timothy, we are always up front and honest about our service call fees, as well as the cost for a furnace tune up, or an inspection. It's possible that during the tune up or inspection, our technicians advised you that your system needed a repair. Any repair estimates have to be approved by our customers before we proceed with the work. If you have any questions or further feedback to share with us, please call our dispatch office or contact us online. Thank you again for your business. -G & R
Bad! After spending $700 on repair im left with NOT working furnace! They are JOKE!
$318 total for a thermostat that was $69 online.
Customers Beware! G and R is price gouging customers while using highly unprofessional tactics! A G and R employee performed work on my townhome a/c unit. 8/20/2021 I was billed $1183.32 for a simple repair that should cost less than $400. I later called three Heating and Air companies with more than 20 years in the business. They provided the following info; G and R charged $290 for a 45+5 mfd capacitor. Three reputable competitors charge $45, $105, $117, installed. (average price $89 vs $290 by G and R) ...retail cost on A... read more
Frequently asked questions about G & R Heating and Air
How is G & R Heating and Air rated?
G & R Heating and Air has a 4.8 star rating with 3,073 reviews.
When is G & R Heating and Air open?
G & R Heating and Air is open now. It will close tomorrow at 12:00 a.m.