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G & R Heating and Air
- Heating & Air Conditioning/HVAC
- Gilberts, IL
About this business
Location details
24 Center Dr, Unit #9, Gilberts, IL, 60136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
He said they were polite and friendly but rather expensive. I used to work in this field and now what the cost should be. I would recommend them based on service and performance but I felt the cost was disproportionate.
The estimate was too high and he diagnosed the problem incorrectly. I'd never use them.
Business response:
Hi Georgia, I am sorry to hear that you did not have a favorable experience. I would like to make sure that you are taken care of. If we made a mistake in a diagnosis we would like to make that right. Please contact us at CustomerService@grheatingcooling.com so that we can open up a case and make sure you are taken care of properly.
They were fine in the diagnostic phase but tried to gauge us on the simple replacement of a part I got for $73.00. They wanted $465.00 to fix the furnace.
Business response:
Our prices are right in line and in many cases lower than our reputable competitors. As you can imagine there are costs to a business that are more than just the cost of the part. You are always welcome to have someone else do the work or to do it yourself, this is why we never charge you before getting your approval first. We are always upfront and honest about our pricing and let you know of any and all pricing before doing the work. We don't believe in hidden fees or shady practices, we always operate under a belief ... read more
Paid $135 for furnace cleaning that was not done. Instead, they told me I needed a new furnace. The local fire department came out and said the furnace was fine and that it needed a good cleaning. I paid $135 for nothing.
Business response:
Hi Nancy, your call was a service call to see why your unit was not operating, we diagnosed that it needed to be replaced as it is leaking small amounts of carbon monoxide and is very old. We unfortunately cannot service or clean a unit that is leaking carbon monoxide. The fire department checks for unhealthy levels of carbon monoxide - which is anywhere above 50-70 ppm. Your reading was very small between 3-5 ppm, but in our opinion, any amount is not safe, and, for liability purposes, we do not service units that we deem d... read more
Although the issue was fixed within 10 minutes after diagnosing the problem; prices are ridiculous.
Business response:
Our prices are consistent with industry standards and are in fact lower than our reputable competitors. With us you get quality work, honest pricing and an unbeatable warranty. We are not a guy working out of his garage, we are a real company with real overhead, you do not have to hire us, but if you do, you can rest assured knowing that the problem will be handled quickly, correctly and at a fair price.
First, Pat the technician was excellent. He went above and beyond to try to help me. Now, the reason for my rating. When I hired G&R I explicitly stated I had a blocked air duct-as in no air coming through it, nothing. What I needed was a camera to see the exact reason for the issue. Pat did not have a camera. He tried very hard to assist me, but $285 later all I had was a hole in my wall (which I allowed) and more questions than answers. Doesn't someone at G&R read the reason for the call before wasting everyone's... read more
Business response:
Please contact us at customerservice@grheatingcooling.com to open a ticket and we would be happy to chat with you and investigate this case further.
Texts and e-mails letting you know when they were coming were great to get. My AC unit was working but not cooling when they got to my house. They stated it was the motor that was burned out. Ordered a new motor and came to put it in. The compressor blew out the new motor supposedly and now they stated I needed a whole new unit. Quoted me $7200 for a new unit for my condo which was outrageous. Received 2 more quotes from other vendors that were between $2700-$3000 cheaper. I am still waiting for my refund from what I had to ... read more
Business response:
We attempted to repair your unit at your request as opposed to replacing outright. We even discounted the price significantly of the repair for you. Unfortunately the repair did not last because the unit needed to be replaced. There is no way to know these things ahead of time sometimes and it is a risk you take sometimes by opting for repair over replacement. Our price of $7000 is for a combo heating AC unit located in a tight space. Our price on this equipment is not cheap and that doesn't include any taxes, labor or ... read more
Went to HomeAdvisor at 5PMish. Only one business came up for broken A/C. I was contacted right away. I agreed to pay extra for the repair to be done that night. I was told to expect the repairman between 6:30 - 8:30. I received a no show and no call. After calling and waiting more and calling a few more times the repairman was dispatched and finally arrived shortly after 10PM. The repairman Pat did a wonderful job. I just wish I wasn't given the inaccurate information on the phone.
Company was very good up front to confirm appointment and contact me about techs arrival but then the tech showed up 1 hour and 15 minutes after scheduled arrival without another call to follow up with me!
Business response:
I apologize for the inconvenience on the tardiness, we do are best to be prompt and to communicate when late. This was a busy day for us and though we usually do call everyone when we are running late, it looks like we may have made a mistake. I am happy that we were able to take care of you and get your system fixed that day.
Frequently asked questions about G & R Heating and Air
How is G & R Heating and Air rated?
G & R Heating and Air has a 4.8 star rating with 3,073 reviews.
When is G & R Heating and Air open?
G & R Heating and Air is open now. It will close tomorrow at 12:00 a.m.