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G & R Heating and Air
- Heating & Air Conditioning/HVAC
- Gilberts, IL
About this business
Location details
24 Center Dr, Unit #9, Gilberts, IL, 60136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty much spending money just to let me know what is wrong with my furnace and what I need to change.
Business response:
We went out to this customers home for an $89 clean and check. The technician performed the full and thorough clean and check and found that the humidifier was leaking water, the capacitor is still in line but is running an 8.7 out of 10, the flame sensor is also dirty and needs replacing. He also requested a quote on his water heater, which we left for him. He was only charged $89, and we did not do any work without his consent/approval. I am not sure why he left a bad review, but we did everything thoroughly and honestly t... read more
Don� t hire them! I called to get my humidifier working. The first guy that came out said he fixed it and I decided to take out a yearly service contract with them. I had noticed the humidifier never came on after that so I called them back. The next guy that came out told me I needed a new motherboard in my furnace because the circuit wasn� t giving power to the humidifier. I called another company and my humidifier was repaired in 15 minutes and is still working. I did not need a motherboard or any of the parts G&R wan... read more
Business response:
This customer did approach us asking for a refund on the service agreement, and we did refund her the unused portion of her agreement. However, when she asked for a refund she did not state why or state that she thinks we made any sort of mistake. It was simply a request that we honored. However, had she had told us that she thinks our tech made a mistake in diagnosing, we would have researched it and if we did make a mistake (which is possible - people do make mistakes sometimes) we would have offered a full refund.
Did not respond to my text message on there sight regarding price charged.
Be careful with the price you get from Gary. He's a liar.
Business response:
We do not have any employees named Gary, we also have no record of ever doing work for you. We believe you left this review in error for the wrong company. Please remove this review and place it on the correct company.
Made two appointments and they could not make any of them. Took off work waiting and lost money waiting on them
Business response:
We are sorry for the inconvenience, we had a technician go down due to an injury and had to reschedule. We were a little too optimistic in his return time/day, we apologize for the inconvenience and made sure to let you know as soon as possible about the schedule change. Since you had heat and were just scheduling a clean and check, the people without heat had higher priority as you can imagine. Again we are deeply sorry for the inconvenience, we would be happy to make it up to you by offering you free clean and check at a d... read more
The contractor tried to charge me $270 for a part that is sold less than $10 even though I agreed to pay $135 for the diagnosis and other fees (after hours service call). I confronted the technician and he told me that there is no way, he will wait for me to go get the part at Home Depot...he will rather sell their part to me. This is a serious ripoff and I DO NOT RECOMMEND THIS CONTRACTOR TO ANYONE ELSE. In addition the guy who came to service my a/c was not courteous and thought I was naive.
Business response:
This was an emergency call on a very humid Saturday. Unfortunately our technicians cannot wait for you to run to home depot to pickup parts and then put them in for you for free, but we are more than happy to put in the parts for you as we stock them on our vans. We warranty all of our work for 1 year but we cannot do that unless we supply the part. If you are looking for a handyman, that is not us. We are a one stop shop to get your home cooling and heating back up and running quickly. Our prices are very consistent with al... read more
This company had me wait 6 hours at my home and NEVER called to keep me posted etc.... the tenants still needed the service but that is so unprofessional and the person I spoke to stated that is what happens! That was it!
Business response:
Our technician called the customer to let him know that he could not make it to his house because his daughter was having an emergency blood clot surgery, the customer told my technician he could not wait. He was called again and a message was left stating that we could not get anyone that night because of that emergency, but could get someone there first thing in the morning on July 4th. The customer did not call us back to confirm - in fact we did not hear from him until about 4pm on July 4th. I told him we could get someo... read more
Ac not blowing cold air. I called GandR and was told they would come out the following day and the service fee was $95. The technician came out, Cleaned out filter. Told me he fixed the problem. I was skeptical. 3 hours later it s 85 degrees in my house. Call G&R back and they told me that they only fixed half my problem. They would need to return the following day and it would be another $95 service fee. Seriously? Don t waste your time.
Business response:
The filter was clogged and it was the problem, a secondary problem became apparent later. However, although we were not wrong, we went ahead a refunded the customer her money anyways.
Frequently asked questions about G & R Heating and Air
How is G & R Heating and Air rated?
G & R Heating and Air has a 4.8 star rating with 3,073 reviews.
When is G & R Heating and Air open?
G & R Heating and Air is open now. It will close tomorrow at 12:00 a.m.