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Heritage Hotel
- Hotels
- New York, NY
About this business
Situated in an 11-story building dating from 1901, this modern hotel is 2 minutes' walk from 5th Avenue, 8 minutes from the subway station at 23rd Street/Broadway, and 10 minutes from the Empire State Building. Classically decorated rooms include free Wi-Fi, flat-screen TVs and desks, plus minifridges and coffeemakers. Some rooms add sofas, and suites provide additional bedrooms. Complimentary perks include a breakfast buffet and all-day coffee. There's also a business center and an exercise room.
Location details
18 W 25th St, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Best value The room is very outdated, I needed maintenance in the frame behind the bed because it fell. The wifi is excellent, the location is amazing, the price is unique, the workers at the front desk are very kind, and the elevators work fine.
Business response:
Dear Carlos, Thank you for your feedback and for highlighting the aspects of your stay that you found valuable. We're glad you enjoyed our excellent WiFi, convenient location, competitive pricing, and the helpfulness of our front desk staff. We apologize for the issue you experienced with the maintenance of the bed frame. Your comment has been noted, and we will address it promptly to ensure it does not happen again. We appreciate your understanding and bringing this to our attention. We're committed to improving our service... read more
Very good 部屋の掃除時間が遅いので、全宿泊期間での掃除をキャンセルせざるを得なかった。 地下鉄駅までの距離が近く、とても便利だった。
Business response:
Dear Hirochan, Thank you for your positive feedback. We're glad to hear that you found our hotel to be conveniently located near the subway station, making it easy for you to get around. We apologize for any inconvenience caused by the timing of our room cleaning service. We understand that it didn't align with your preferences, leading to the cancellation of cleaning for your entire stay. We appreciate your understanding, and we will review our cleaning schedules to ensure better flexibility and convenience for our guests. ... read more
Hemos repetido Debería mejorarse algo el minúsculo baño: poner mampara en vez de cortina, poner ducha de manguera en lugar de fija. Lo del reducidísimo espacio puede ser más difícil de arreglar. La limpieza también podría ser mejor: al entrar había polvo en todos los muebles y el suelo debiera fregarse más. Ubicación perfecta: salir y estar en la quinta avenida es una gozada. Personal muy amable. Relación calidad precio adecuada para NY. Ya he estado dos veces.
Business response:
Dear Luis, Thank you for your feedback. We're delighted to hear that you appreciated our hotel's perfect location on Fifth Avenue and found our staff to be very friendly. We also appreciate your recognition of the good value we offer in New York. We apologize for any inconvenience caused by the size of the bathroom and the cleanliness issues you encountered. Your suggestions regarding the screen instead of a curtain and a hose shower will be taken into consideration for future improvements. We will also address the cleaning ... read more
Very Good
Very Good
Good
Da evitare la Quadrupla Avevamo una "Petit quad" con bagno in camera ma la dimensione era per al massimo per una tripla e lo spazio era veramente ridotto per 4 persone La posizione vicino al FlatIron Building
Business response:
Dear Federico, Thank you for sharing your feedback with us. We apologize if the size of the Quadruple room did not meet your expectations and if it felt too small for four people. We understand the importance of providing comfortable and spacious accommodations for our guests. We will take your comments into consideration as we evaluate and make improvements to our room offerings. On a positive note, we're glad to hear that you appreciated the location of our hotel near the FlatIron Building. We value your feedback and will ... read more
Pleasant Disappointed that the hotel charged to check in early. If the room is ready why charge a client to check in early. Location
Business response:
Dear Karen, Thank you for sharing your feedback with us. We apologize for any disappointment caused by our early check-in policy. While we understand your frustration, please note that early check-in fees may be implemented due to the additional resources and staff required to accommodate guests before the standard check-in time. However, we appreciate your input and will take it into consideration as we review and evaluate our policies. We value your patronage and hope to have the opportunity to provide you with a more sati... read more
Pleasant The lack of amenities, the air conditioner did not work all of the time, and the toilet plugged on day 3 of our 5-day stay. The location and staff were great.
Business response:
Dear Haines, Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient and our staff to be great. However, we apologize for the inconvenience you experienced with the lack of amenities, the intermittent air conditioner, and the issue with the toilet during your stay. We take your comments seriously and will address these matters promptly to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to make it up to you in the fu... read more
Frequently asked questions about Heritage Hotel
How is Heritage Hotel rated?
Heritage Hotel has a 4.1 star rating with 5,525 reviews.
When is Heritage Hotel open?
Heritage Hotel is open now. It will close tomorrow at 12:00 a.m.