iRhythm Technologies

Janice S 

on BBB

a year ago

I accidentally did an over payment in June of 2024 of $578.05 I have tried to get a refund since then. All I get when I call is that's it in process and can't be connected to that department. I also have been told refunds are only given at end of month only! I have also been told it's under review. My billing balance is zero so I don't owe anything.*** *. 

Sean C 

on BBB

a year ago

This company and service is awful. The monitors adhesive wore off after only 2 days of a 14 day request. I called them and stated what happened, they reassured me I wouldnt be charged and apologize. A year later, I received a bill for almost $500. Now I am needing to work with my doctor and have them state the test was insufficient. 

Shanti A 

on BBB

a year ago

I had a very unpleasant experience with the Zio patch. The first one fell off in less than **************************************************** about 10 hours so I had to use adhesive skin tape to hold it down. I am not sure what adhesive the monitor itself has, but the underlying skin looked and felt like corrosive acid had been poured. Red, terrible itching, blisters, bleeding, open sores. After 5 of the prescribed 7-day wear I could not bear it anymore and talked to my Doctor and removed it. ****. what a blessed relief. w... read more

Anne B 

on BBB

a year ago

They billed me $66.89 for a heart monitor in Jan so I paid them. I received my Tricare summary a few weeks later & found they had paid IRhythm $66.89. I called IRhythm and explained they got paid twice & the woman told me they'd send a check when they get notice of payment. After waiting a few months I called again & spoke to a very rude ******** denied that they got paid. Finally, after waiting again, I contacted ************** confirmed that they did get paid so the customer service representative said she would send the *... read more

James S 

on BBB

a year ago

Absolute c*** and a scam. No reports . Nothing sent to attending physicians. Then a bill for ******* dollars. For what ???? And had a bad reaction to the adhesive used by IRhythm. I could go on and on about had bad the experience was but the reviews speak louder. I wish there was a negative 10 stars or a way to leave No stars at all. 

ROBERT C 

on BBB

a year ago

I received a bill of $25 after insurance paid it's amount. I promptly wrote a check and mailed it April 28, 2024. The check was CASHED on May 5, 2024. A month later, I get a "Past Due" letter in the mail. I called the number customer service number listed on the bill to ask why I received bill. An automated recording stated that due to a high volume of calls, I need to give my phone number and name, and they will call me when I'm next. I received NO call. I hate it when the customer has to expend this amount of time and ener... read more

Glenn R 

on BBB

2 years ago

I truly feel this company is a total scam. The wife keeps getting bills from having a heart monitor placed on her from her heart doctor. She paid the bill an gets another one. Then she calls the support number an it hangs up on her after waiting 10 -15 minutes. We called another number to try an get help an it was an Indian lady that you couldn't understand 90% of what was said. Just wanted information for rewards an savings. 

Tracy C 

on BBB

2 years ago

Horrible experience with this company! I had a horrible itchy burning allergic reaction after 2 days of wearing this monitor. I called my doctor immediately and I called this rhythm company. I told them my doctor instructed me to tell them immediately not to read the monitor and to throw it away upon receipt.They read it anyway and I received a large bill. I called and spent over 45 minutes on the phone to be told the "supervisor"... who they refused to allow me to speak to. Was rescinding the bill. Tell me why now three wee... read more

Cynthia K 

on BBB

2 years ago

Wore it for 14 days and sent it back. I called because I wanted a report sent to me because I wanted to review it with a relative who is a physician. They wont send it to me until after 14 days when my doctor sees it. I dont understand this at all. I wore it for 14 days. I sent it back to them. It was my heart. Why cant I get a report at the same time my doctor gets a report. It wouldnt be so bad but the doctor never gets back to you. This is such a crapshoot. Hopefully I wont get billed too much for it.