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iRhythm Technologies
- San Francisco, CA
About this business
Location details
699 8th St # 600, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am both a physician and a patient. The customer service is terrible. I have tried for 5 days to get a report, as has my physician. I have received red tape and a run-around.
This is literally the worst monitor Ive ever worn. The design is poor. Its clunky and heavy. The monitor is not secured or sealed to your skin, so when I lay on my side, it loses contact with my body. It was itchy. It loosened up after 24 hours and was half off.
Device won't stay on. **************** is extremely rude & not helpful. The nurse tried taping it on more but it kept flashing a fault code. I tried to reset it but it didn't help. I called customer service and the rude rep said I was doing it wrong. The nurse tried to reset ******* still wouldn't work so I sent it back after 7 days. My insurance paid $995 for this piece of garbage. Then I got a bill for $45. I called customer service and again I was treated rudely with ******* trying to talk over me. I'm 83 years old & live... read more
Horrible customer service on the phone. Very itchy and uncomfortable patch to wear. Super expensive out of pocket bill even with the best insurance coverage. The customer service representative was not willing to help at all or even answer my questions. Never again! Avoid them if possible
Terrible customer service. Uncomfortable to wear. Will never use again.
Doesn't stay on. Can't do what you're supposed to be able to do.
Ive been forced to use the IRhythm Zio heart monitors 4 times over the last couple years. Cardiologists insist on this brand even though IRhythm is horrible to deal with as a patient. They customer service team is rude and not helpful, they are ****** expensive and unresponsive when you need to get a hold of them. The last time I called, I was told the representatives were busy and they would call me back in ***** hours. They dont guarantee their heart monitors will stay connected and ask that you buy additional adhesive to ... read more
When I try to call customer service as my device fell off - they do not even listen, just try to sell me a free alert monitor in which I have to pay a service fee monthly. What a scam.
This company has a neat product and the worst operations and customer service. I had one device sent to me. It didn't work. Do I need to send it back, I asked both the doctor, and the company - answer: No. I didn't send the defective product back. They sent another. I returned it, but they couldn't manage to send me a label correctly or at all. I called about it 3 times. Nope, labels are like... hard. I sent it to the facility I was told to on my dime and rushed it to ensure they got it as quickly as possible. They received ... read more
Frequently asked questions about iRhythm Technologies
How is iRhythm Technologies rated?
iRhythm Technologies has a 1.4 star rating with 86 reviews.
When is iRhythm Technologies open?
iRhythm Technologies is closed now. It will open on Monday at 8:00 a.m.