iRhythm Technologies

Dana M 

on BBB

a year ago

The patch is poorly designed and does not stay attached. I called to let them know that I was concerned that my Dr was not getting useful information about my heart evaluation because it kept falling off. They were less than helpful! Then, to add more stress, I received a bill for $500 (which was after my insurance company paid them $500). So, now I have to pay $500 for a faulty product. I left at least 2 messages complaining about the balance and the faultiness of their product. I also sent them 1-2 emails and they did not ... read more

Molly P 

on BBB

a year ago

They do not answer phones or call back and just finally responded to email to tell me they sent me to collections. Despite making payments they sent it to collections without any noticer on the actual bills they sent. If you can avoid them, do so. 

Kevin H 

on BBB

a year ago

In my experience, iRhythm does not answer their calls. They do not return messages. They didnt bill the insurance company properly. They only send bills but do not allow anyone (including our doctors office) to speak with anyone about said bills. 

Brandy G 

on BBB

a year ago

They never billed our insurance company. We've left several messages for the billing department as they don't answer the phone and we never receive a call back. There's no way to contact them via email either. Their customer service department can't even reach the billing department. They must outsource the billing. Awful. No doctor should refer them. 

Michelle Y 

on BBB

a year ago

I wore a Zio Patch much earlier this year.I just received a bill dated 11/10 (received after that), saying it was due on 11/25 (so, only 2 weeks to pay). In that time, I tried to complete their online bill pay, it would never work. I've called their company multiple times, using the phone number listed on the bill. Each time it just rings and ring, then eventually goes to a voicemail. I've left multiple voicemails as this point, no reply.I went to their website, and found an email address. I've emailed them. I found a differ... read more

Lakshya S 

on BBB

a year ago

**************** is extreamly bad and useless. My doctor recommeneded me 7 days heart monitoring. I used it for 7 days plus few hours more. They charged me for 15 days CPT code because I used more than 7 days upto 15 days. Called multiple times customer care, they redirected to hospital. Hospital said they provided 7 days CPT code, its IRHYTHM who charged 15 days. They didnt correct it and not listening it.Please do mention that if doctor has prescribed for 7 days means dont use the even a minutes beyond the prescribed perio... read more

Alecia O 

on BBB

a year ago

Avoid ZIO! If your doctor prescribes a heart monitor from this company, refuse it and ask for a different brand. After completing a 14-day wear period and returning the monitor by mail to iRhythm Technologies, the app said my data was received. Then I never heard back. I called the heart vascular imaging center that provided the monitor and they said they had no results. Then I called my primary doctor and same story. I called Zio back 2x, talked to different ***** and they kept repeating the results were in the Zio portal. ... read more

Justin T 

on BBB

a year ago

Terrible company with even worse customer service. I received a billing summary. IRhythm never billed my insurance. I've been in a phone tree for days without ever speaking to a human or receiving a call back. Now I'm past the due date. My HSA will pay for this I'm sure, but I'm curious why this company never billed my insurance and won't answer their phone or return calls. Terrible customer service. 

Nancy H 

on BBB

a year ago

Can I give it zero stars? 3rd attempt and adhesive still not adhering. 40+ years experience as an RN with IV / central line experience.