iRhythm Technologies

Sunny C 

on BBB

3 years ago

Horrible customer service on the phone. Very itchy and uncomfortable patch to wear. Super expensive out of pocket bill even with the best insurance coverage. The customer service representative was not willing to help at all or even answer my questions. Never again! Avoid them if possible 

Lisa B 

on BBB

3 years ago

Terrible customer service. Uncomfortable to wear. Will never use again. 

Anthony D 

on BBB

3 years ago

Doesn't stay on. Can't do what you're supposed to be able to do. 

Bill K 

on BBB

3 years ago

Ive been forced to use the IRhythm Zio heart monitors 4 times over the last couple years. Cardiologists insist on this brand even though IRhythm is horrible to deal with as a patient. They customer service team is rude and not helpful, they are ****** expensive and unresponsive when you need to get a hold of them. The last time I called, I was told the representatives were busy and they would call me back in ***** hours. They dont guarantee their heart monitors will stay connected and ask that you buy additional adhesive to ... read more

Ryan M 

on BBB

3 years ago

When I try to call customer service as my device fell off - they do not even listen, just try to sell me a free alert monitor in which I have to pay a service fee monthly. What a scam. 

GR P 

on BBB

3 years ago

This company has a neat product and the worst operations and customer service. I had one device sent to me. It didn't work. Do I need to send it back, I asked both the doctor, and the company - answer: No. I didn't send the defective product back. They sent another. I returned it, but they couldn't manage to send me a label correctly or at all. I called about it 3 times. Nope, labels are like... hard. I sent it to the facility I was told to on my dime and rushed it to ensure they got it as quickly as possible. They received ... read more

Tee S 

on BBB

3 years ago

Im so ****** that my insurance paid them ****** and Im paying an additional $400. I will advise my cardio dr what this company is doing. Talk about s******* the pooch! Never again and Ill will definitely advise anyone who thinks using this device. Shame on this company. 

Keydi O 

on BBB

3 years ago

I called iRhythm prior to being put on Zio confirming they accepted CareCredit. I was told by a rep when I called "their team of dedicated patient advocates is available (number on websige) to answer any questions you may have about your potential cost". According to the person I spoke with they accepted CareCredit. 3 months later when I received a bill. NO WHERE does it say they accept CareCredit. I asked them to contact me through email since the reps I spoke with 3 times had a heavy accent that made it difficult to unders... read more

Lauren P 

on BBB

3 years ago

I am livid with this company. Like every other review here, I am having issues with billing and insurance. This company never submitted a claim to my insurance over a year ago and I'm now having to deal with the aftermath. If I could give negative stars I would. Their customer service is the absolute worst I've ever experienced and are completely clueless.